Customer Service Coach - Frenchay, United Kingdom - Pear Tree Recruitment

Pear Tree Recruitment
Pear Tree Recruitment
Verified Company
Frenchay, United Kingdom

1 month ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
North Bristol

12 month fixed term contract

£33,800 p/a

Are you passionate about developing people?

Are you experienced in or looking to move into coaching?


Our client, based in North Bristol, is offering a fantastic opportunity for someone to join their award-winning business as a Contact Centre Coach.

As a Contact Centre Coach, you will be responsible for the coaching and development of call handlers working in multiple teams, including those that deal with end customers, business partners, and external suppliers.


The Package

As a Team Coach, you will enjoy:

  • A fantastic basic salary
  • 27 days holiday in addition to bank holidays
  • 15% noncontributory pension
  • Private healthcare and life assurance
  • Full training and ongoing support
  • Career development and progression opportunities
  • Voluntary benefits such as gym membership, travel insurance and health checks

The Job

As a Team Coach, you will be:

  • Providing feedback and coaching on issues
  • Identifying and recommending wider development opportunities
  • Ensuring appropriate action is taken and team members are guided to improve their knowledge
  • Analysing and escalating common quality issues
  • Working to ensure customer service excellence standards and SLAs are continually met

The Person


Due to the nature of this Contact Centre Coach role, strong customer service is required and while previous coaching experience would be desirable, if you demonstrate a strong passion for developing others then please still apply.

Your hours will be Monday to Friday shifts between 8.00 a.m p.m. and Saturdays on a rotational basis (38 hours per week).


After office-based training (which has onsite parking and is easily accessible on public transport), you will have the flexibility to work from home up to 60% of the week (and will be provided with a financial 'comfort' package to ensure you have all the equipment you need).

Please get in contact now if you would like to know more


Job Types:
Full-time, Fixed term contract

Contract length: 12 months


Salary:
£33,800.00 per year


Schedule:

  • 8 hour shift
  • Monday to Friday

Ability to commute/relocate:

  • Frenchay: reliably commute or plan to relocate before starting work (required)

Application question(s):

  • Do you have the necessary documentation to support your right to work in the UK?

Experience:

- team coaching: 1 year (required)


Work Location:
In person
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