Retail Data Analyst - Brighton, United Kingdom - Clearline Recruitmentment Ltd

Clearline Recruitmentment Ltd
Clearline Recruitmentment Ltd
Verified Company
Brighton, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Our client based in Brighton is an IT Solutions provider for leading global names in retail and fashion.

They are looking for a Retail Data Analyst to be responsible for the delivery of their Retail-industry solutions through involvement in client servicesand support.

This position is client facing and has daily interaction with the services, development and deployment teams.


Responsibilities
Client Services & Implementation Support - Differentiate the client as a Software Vendor

  • Interact with client resources to provide guidance and input on how the client can support their operational initiatives
  • Monitor client activity to identify features not being utilized as well as client performance; support the setup of new reports or tools
  • Support implementations including, preparation of training materials, review reports for opportunity identification, participate in the development of results reporting
  • Assist with the development of training materials and support client training initiatives
Solution Design and Development - Deliver the software solution

  • Participate in testing, track results, and provide feedback to the development team to ensure quality releases
  • Participate in the development of program materials and training video scripts
  • Maintain and deliver up to date User Materials
Issues Resolution - Demonstrate urgency in ensuring resolution of issues

  • Troubleshoot client Helpdesk (Zendesk) tickets and escalate as required
  • Prioritise tickets to meet Service Level Agreements (SLAs)
  • Log tickets in Zendesk and document steps taken to resolve issues to identify trends or areas requiring special attention
  • Advise clients how to resolve or avoid reported issue

Requirements:


  • Integrity
  • Ethical and honest. Maintains principle when faced with challenge


  • Team Player

  • Active member of the team, collaborates with other team members and the wider business. Genuinely enjoys being a part of a team and shows support and interest towards coworkers


  • Communication

  • Great oral and written communication skills. Able to deliver clear and concise information; demonstrates the ability to adapt to the audience


  • Service Oriented

  • Natural desire to provide assistance; achieves a sense of reward through helping others. Constantly looking for ways to improve the service offered to client


  • Selfmotivated

  • Identifies what needs to be done and takes action; contributes new ideas; looks for ways to add value


  • Detail Oriented

  • Able to think and articulate in very simple terms. Keen eye for detail and the ability to identify missing pieces. Organised and able to prioritise multiple responsibilities


  • Problem Solving

  • Distinguishes between symptoms and causes. Able to see multiple parts and the relationships to identify and resolve the root issue; generates alternative solutions.
  • 3+ years' experience in retail
  • Strong MS Office Skills (Word, Excel, PowerPoint)
  • Strong written and oral communication skills

Job Title:
Retail Data Analyst


Location:
Brighton


Salary:
£Competitive


Full Time
**For more information, please contact Chloe McCausland at Clearline Recruitment.
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