Customer Service Advisor - Southampton, United Kingdom - The Work Shop

The Work Shop

Verified Company

Southampton, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

My prestigious, established client based in Southampton is looking for an experienced Customer Service Executive to join their growing, friendly team.

My client is offering superb company benefits, including a birthday gift box, a branded gift upon joining,and various product discounts, plus free parking, pension, and many freebies and discounts from other retailers.

This exciting role requires strong communication skills, both written and verbal, with an understanding of putting the customer first.

Main duties of the Customer Service Executive:

To proactively contact customers to address and resolve any potential complaints before they arise.
To carry out and followup customer complaints and enquiries in a professional, timely and responsive manner.
To ensure complaints are resolved in a customer focused manner in accordance with agreed standards, whilst ensuring that the brand is represented appropriately.
To adhere to Service Level Agreements within the Customer Service Department.
Develop yourself into an integral part of the team, ensuring clear communication between colleagues and our customers.
Continuously develop your knowledge and understanding of luxury products, services and procedures/policies.

Skills and Qualifications:

Essential Skills and Experience:

Excellent time management skills and able to effectively prioritise workload
A positive and proactive attitude with an ability to use your initiative to make decisions.
Ability to maintain accuracy, professionalism and make decisions whilst working under pressure
Ability to build strong rapport with Customers, using empathy to ensure every Customer receives exceptional service.
Skilled in conflict management and having challenging conversations.
Exceptional written and verbal communication skills including a professional telephone manner.
Strong IT skills and proficient with Microsoft Office programmes.
Demonstrable customer service and complaint handling experience

Essential Qualifications

5 GCSE including Maths and English (or equivalent)

If you have experience within Customer Service and are looking for new position with a prestigious luxury brand, please do not hesitate contact the Work Shop today?