Helpdesk Customer Service Advisor - Newcastle upon Tyne, United Kingdom - Carbon60 Global

Carbon60 Global
Carbon60 Global
Verified Company
Newcastle upon Tyne, United Kingdom

4 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Are you looking for an opportunity where you will be learning every day?

Are you hardworking and ambitious?

We are looking to hire a Help desk Customer Service Advisor for an industry leading FM provider. This is an excellent opportunity to join an organisation with great training and development opportunities.





ROLE:
Help desk Customer Service Advisor


PAY RATE:
£22,500 to £24,000 per year Dependant on experience (+10% shift allowance)

***
JOB TYPE:1 Year


LOCATION:
Newcastle

***
HOURS:12 hour shifts on a rolling shift pattern - 3 or 4 days or nights each week


THE ROLE
***- Provide support to the facilities management help desk.

***- Provide advice and information on a range of services as required.

  • Follow the agreed processes appropriate to the service request.
  • Adhere to agreed Key Performance Indicators, Service Level Agreements and quality standards to maximise customer satisfaction and drive service efficiency's.
  • Maintain personal development, training and awareness and take personal responsibility for own development by highlighting any gaps to the relevant team leader or manager.

THE SUCCESSFUL CANDIDATE

  • Knowledge of FM sector
  • Experience of working in a help desk/customer service environment
  • Willingness to be flexible with hours (morning/day/evening/night)
  • Ability to work as part of a team and/or work unsupervised as required.
  • Ability to work consistently in an enthusiastic and professional manner.
  • Ability to stay calm under pressure.
  • Delivers excellent Customer Service in line with standards and expectations.
  • Positive attitude to challenges and change.
  • Excellent communicator
***Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
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