Head of Exhibitions Operations - London, United Kingdom - GSMA

GSMA

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

A Head of Exhibition Operations, you have ownership of all exhibition operations for the event you are assigned and are responsible for translating the event vision and event changes into projects for your team to manage.

You are responsible for ensuring all projects within your remit are resourced correctly, all appropriate processes (organisational and venue) are followed and that your team achieve their respective key performance indicators for their projects.

You motivate, inspire and support your team, enabling them to find solutions to event challenges.

About the Team

The team you will be leading includes experts in exhibition operations and project management.

This team is a group of high performing individuals from a broad cultural background and enjoy clear direction, authentic leadership and an empathetic management style.

The team works across the global events portfolio and delivers the exhibition component of all events.

About the Role

The Head of Exhibition Operations is responsible for the operational management and delivery of the exhibition component of all events in the GSMA portfolio.

The remit extends to other projects at the event which relate to the exhibition and the systems that support them, such as features, exhibition packages, signage, access, safety and logistics, the online event manual and technical floorplans.

Job specifications include:
Resource management

Management and responsibility for a functional team comprising of 24 direct reports at senior and manager level, and numerous subordinates or freelance project managers as necessary
Managing the professional and personal development of these direct reports, setting goals, implementing plans and processes necessary to achieve their goals
Mentorship of senior managers within the team
Appraisals/performance reviews
Resource planning and management for team across portfolio of events throughout the year
Overall responsibility for team performance and team motivation
Ensuring that plans are put in place for the team to be adequately resourced for the upcoming twelve months, demonstrating resource needs if necessary
Ensure that team have sufficient variety in the projects that they are allocated and that they are provided with opportunities to learn and grow professionally
Escalation point for team and responsible for resolving problems across business lines

Project management

Overseeing the project management of all exhibition related elements of an event
Collaborate with and provide guidance to senior managers with the development of project plans and critical paths for each event, with clear financial and operational milestones
Leading regular 'virtual' team meetings / conference calls to ensure project is on track
Creating and presenting detailed project updates
Analyse business systems and processes to ensure that they are efficient and effective, developing new systems and processes where necessary and deploying them
Continuously work to reduce waste and increase efficiency in the business

Relationship Management

Collaborate with key strategic and functional partners / suppliers, maintaining positive and productive relationships

Contract management

Consult and provide direction on the authoring the business schedules
Consult and provide direction on the preparation of service level agreements (SLAs)
Where necessary, lead negotiation activities with suppliers to leverage preferable conditions for the business
Contract signatory within authorised level of expenditure

Supplier management

Liaison and relationship management with key strategic partners and suppliers
Crisis planning and business continuity management
Supervise large scale RFP processes, as delivered and executed by the team, providing guidance and mentoring
Work across the team to ensure that the business is capitalising on economies of scale with purchasing activity
Ensure that there is a combined effort and approach to managing risk with all suppliers

Financial management

Budget responsibility of approx. £10,000,000+ (direct and indirect)
Project P&L management as necessary
Leading or oversight of RFP activities
Ensure that the group are appropriately managing their forecasts and promote adherence to financial best practice
Demonstrate strong experience of cost management and financial control
Oversee development of budgets by the team
Monthly consolidated reporting budget forecasts as needed
Consult and oversee the development of budgets for individual projects and events

Quality & standards

Ensure consistency of approach throughout the team
Continually work with partners and suppliers, directly and indirectly, to make real improvements to the experience of exhibitors, raising standards at our events
Champion and ensure that the team are working inline with the processes and procedures set by GSMA for all events globally
Ensure that best practice is adopted for managin