Programme Support Officer - Manchester, United Kingdom - BPP University

BPP University

Verified Company

Manchester, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Delivering everyday student management and essential support

The Programme Support Officer is responsible for providing administrative support across programmes of study, ensuring related administrative processes are properly set-up and aligned.

As the first point of contact for queries, the Programme Support Officeralso provides administrative support and an outstanding customer service to students to ensure a smooth educational journey for BPP learners.

What you'll be doing

Providing regular communication to learners regarding their programmes of study
Ensuring academic and safeguarding support is provided to students in line with relevant policies and procedures
Providing administrative support to ensure the smooth running and operation of programmes of study
Contributing suggestions for improvements to increase the efficiency and effectiveness of administrative processes
Liaising with internal departments as required to ensure the smooth running of programmes, escalating any potential issues with programme delivery as appropriate
Liaising with external stakeholders as required to support the programmes and their management
Ensuring all system and student records remain up to date and accurate
Ensuring all relevant documentation and content for students remains up to date and accurate

Choose a better work-life balance

With hybrid working available, you'll be able to split your time between one of our centres and wherever you choose to call home.

Either way, you'll benefit from a vibrant workplace and a culture that believes in looking after others, while being part ofa diverse workforce where difference is celebrated.

In addition, you'll work alongside other like-minded professionals who champion progress, while having opportunities to develop in an environment where creativity and innovation is rewarded.

On top of a competitivesalary, we provide a generous annual leave entitlement of 28 days, and there's a rewards package that includes retail discounts, Group Personal Pension Plan, dedicated healthcare and dental plans that offer additional assurance to look after you and your family.

Brilliantly, you can also study any of BPP's courses for free - be it a professional qualification or full degree.

What we're looking for

Experience in a customer service role
Excellent communication skills (both written and verbal) at all levels, along with active listening skills
Strong administrative skills along with close attention to detail
The ability to effectively plan, organise and prioritise workload in line with SLAs and KPIs
Experience of coordinating operational processes
Demonstrable experience of building and maintaining strong relationships with key internal and external stakeholders, and managing their expectations
Digitally literate with a working knowledge of MS Outlook, Excel, Word and PowerPoint
The ability to collaborate effectively as part of a team
Strong problemsolving skills with the ability to identify issues and suggest appropriate solutions
The ability to be proactive and input ideas to improve procedures and processes
Experience of working with data, data management and data analysis
Experience of document maintenance/management
Experience using Banner and/or Salesforce is desirable