Claims Handler - Leeds, United Kingdom - DAC Beachcroft

DAC Beachcroft
DAC Beachcroft
Verified Company
Leeds, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Job Introduction

Due to the recent success of the team we are looking to recruit to a Claims Handler into our Retail & Consumer team on a permanent basis.


At DAC Beachcroft our international and UK teams of lawyers, claims handlers and advisors work with clients across a range of industry sectors and are market-leaders in the insurance, health and real estate industries.

Our market leading team works with large self-insured corporates in a specialist division, CIR.


The team has a progressive approach and a market leading reputation for not simply tackling claims, but also for tracking and analysing behaviours and trends with a view to providing our clients with bespoke strategies and analysis of changing market behaviours.


Why Join Our Team?
Main Responsibilities
To provide a timely, professional and high-quality service to clients in the management of volume pre
- litigated cases in our casualty department.

  • Negotiate claims for liability and damages on pre litigation cases within authority limits
  • Act as a point of contact for clients, demonstrating a level of knowledge and skill commensurate with experience
  • Maintain and develop technical knowledge through attendance at training sessions and reading appropriate publications
  • Ensure strategies reflect commercial reality of case value
  • Comply with internal and external service level agreements
  • To record timely and accurate management information
  • To hit their individual financial targets (which are set based upon work type, charging basis and experience)
  • Support marketing and business development activity within the team (e.g. attending marketing events, client training, clinics and shadowing days).
  • Maintain an awareness of the firm's strategies and plans
  • You will be required to handle confidential information in line with the firm's data security protocols
  • Must have previous experience and knowledge of dealing with personal injury (OIC and MOJ Portals).


  • IT skills

  • Be IT literate with a good working knowledge of Excel and Word
  • Prioritisation & Organisation skills
  • The ability to organise their own time recognise what's a time pressure, what's important and when to ask for help. An ability to work and thrive under pressure and to juggle competing demands on their time


  • Analytical skills

  • The ability to critically look at factual evidence, identify issues and inconsistencies


  • Interpersonal skills

  • The ability to get on and work with a team, speak to customers on the phone and to meet clients. A strong focus on providing a high level of customer service


  • Resilience

  • The ability to stand their ground in a telephone negotiation and to receive feedback


  • Aptitude to learn

  • The ability to retain knowledge and put into play new skills.
  • Good oral and written communication skills
  • Strong negotiation skills and excellent telephone skills
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