Planning Agent - Aylesbury, United Kingdom - Green Retreats

Green Retreats

Verified Company

Aylesbury, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job description

Daily duties and responsibilities

Working closely with other departments to ensure we are delivering 5* service
Contacting customers to discuss queries on warranty claims and ensuring all customers are being responded to in a timely manner
Ensuring accurate data input at all times
Identifying solutions from queries given by customers and/or colleagues
Liaising with onsite teams to ensure all information is communicated efficiently and accurately
Maintaining the inbox, uploading customer issues through portal, and ensuring correspondence is kept up to date
Overseeing phone calls on a daily basis
Producing invoices/credit notes
Contacting of TBC appointments and producing accurate paperwork for onsite technicians
Logistics coordination
Providing courtesy calls to customers following remedial visits and collating feedback for improving processes

Requirements:

This is a customer facing role and therefore strong customer service/ customer liaison skills are essential
Proven ability to effectively prioritise and manage workloads in a fastpaced environment is a must
Strong computer skills required
Excellent attention to detail and accuracy skills with experience in data inputting
Demonstrate strong skills in problem solving and constructive questioning

Pay and conditions:

Full time, permanent position
Monday to Friday 9am5pm
20 days paid holiday plus all statutory bank holidays. You will gain an additional 1day holiday for every year worked at the company (maximum of 3 additional days)
Training provided
Enhanced Maternity / Paternity pay
Company contribution pension scheme
Hybrid working 1 day working from home per week
EAP Company wellness programme that includes confidential counselling and mental health support
Employee Healthcare cashback scheme (provided by Health Shield) Benefits include Virtual GP Surgery
My PERKS scheme: Includes offers, discounts and cashback on shopping, travel, entertainment

We are based between Aylesbury and Bicester on Westcott Venture Park, just off the A41.

Due to our location, we require all applicants to own a driver's license and have access to their own vehicle.

Salary:
£26,500.00 per year

Benefits: