Wet AMD Eye Clinic Receptionist - Canterbury, United Kingdom - Northgate Medical Practice

Description

Job summary

A newfortnightly clinic for Wet Age-related Macula Degeneration has recently beenstarted up at Northgate Medical Practice on a Saturday morning. This is the only clinic of this kindcurrently in the Canterbury area and, whilst in its infancy, this provision islikely to expand very quickly.

There is now anexciting new opportunity to become part of the Eye Team based here at NorthgateMedical Practice.

We are lookingfor someone to cover the Eye Clinic Reception fortnightly on a Saturday from8am to 1pm with the possibility of extending to a full day in the near futurewhen the clinic expands.

Main duties of the job

Setup clinic rooms for technicians and Consultant prior to clinic

Welcomepatients as they arrive

Facilitatepatient pathway through the clinics

Updateophthalmology software with the clinical outcomes for each patient

Bookpatients next appointments

Adviseon aftercare

Liaisewith patient transport when necessary

SupportWet AMD clinical team on the day with any queries or issues that may arise

About us

You will be supported by a diverse multi skilled experiencedprofessional team of clinical and non-clinical friendly committed staff,including the Practice Manager and Personnel Manager.

Job responsibilities

NORTHGATE MEDICAL PRACTICE

JOBDESCRIPTION

JOB TITLE: Wet AMD Eye Clinic Receptionist(Saturday morning fortnightly)

REPORTS TO: Operations & HR Manager

JOBSUMMARY

A newfortnightly clinic for Wet Age-related Macula Degeneration has recently beenstarted up at Northgate Medical Practice on a Saturday morning. This is the only clinic of this kindcurrently in the Canterbury area and, whilst in its infancy, this provision islikely to expand very quickly.

There is now anexciting new opportunity to become part of the Eye Team based here at NorthgateMedical Practice.

We are lookingfor someone to cover the Eye Clinic Reception fortnightly on a Saturday from8am to 1pm with the possibility of extending to a full day in the near futurewhen the clinic expands.

Key Responsibilities :

Setup clinic rooms for technicians and Consultant prior to clinic

Welcomepatients as they arrive

Facilitatepatient pathway through the clinics

Updateophthalmology software with the clinical outcomes for each patient

Bookpatients next appointments

Adviseon aftercare

Liaisewith patient transport when necessary

SupportWet AMD clinical team on the day with any queries or issues that may arise

Skills required:

Stronginterpersonal and communication skills with both patients and clinicians alike

Compassionand empathy are essential

Awillingness to assist in any way to ensure the smooth running of the clinic

Computerskills

CONFIDENTIALITY

In the course of seeking treatment, patients entrust us with, orallow us to gather, sensitive information in relation to their health and othermatters. They do so in confidence and have the right to expect that staff willrespect their privacy and act appropriately.

In the performance of the duties outlined in this Job Description,the post-holder may have access to confidential information relating topatients and their carers, practice staff and other healthcare workers. Theymay also have access to information relating to the practice as a businessorganisation. All such information from any source is to be regarded asstrictly confidential.

Information relating to patients, carers, colleagues, otherhealthcare workers or the business of the practice may only be divulged toauthorised persons in accordance with the practice policies and proceduresrelating to confidentiality and the protection of personal and sensitive data.

HEALTH & SAFETY

The post-holder will assist inpromoting and maintaining their own and others health, safety and security asdefined in the practice Health & Safety Policy, to include:

Using personal security systems within the workplace according topractice guidelines.

Identifying the risks involved in work activities and undertakingsuch activities in a way that manages those risks.

Making effective use of training to update knowledge and skills.

Using appropriate infection control procedures, maintaining workareas in a tidy and safe way and free from hazards.

Reporting potential risks identified.

EQUALITY & DIVERSITY

The post-holder will support the equality, diversity and rights ofpatients, carers and colleagues, to include:

Acting in a way that recognises the importance of peoples rights,interpreting them in a way that is consistent with practice procedures andpolicies, and current legislation.

Respecting the privacy, dignity, needs and beliefs of patients,carers and colleagues

Behaving in a manner which is welcoming to and of the individual,is non-judgmental and respects their circumstances, feelings priorities andrights.

PERSONAL/PROFESSIONALDEVELOPMENT

The post-holder will participate in any training programmeimplemented by the practice as part of this employment, such training toinclude:

Toparticipate in mandatory training, and attend any relevant internal andexternal training courses.

Participation in an annual individual performance review,including taking responsibility for maintaining a record of own personal and/orprofessional development.

Manageand prioritise workload and time appropriately including planning, allocatingand evaluating work carried out and providing feedback where difficulties havebeen experienced.

QUALITY

The post-holder will strive tomaintain quality within the practice, and will:

Alert other team members to issues of quality and risk.

Assess own performance and take accountability for own actions,either directly or under supervision.

Contribute to the effectiveness of the team by reflecting on ownand team activities and making suggestions on ways to improve and enhance theteams performance.

Work effectively with individuals in other agencies to meetpatients needs.

Effectively manage own time, workload and resources.

COMMUNICATION

The post-holder should recognise the importance of effectivecommunication within the Northgate Medical Practice team as well as theIn-House Clinical Services team, and will strive to:

Communicate effectively with other team members.

Communicate effectively with patients and carers.

Communicate effectively with clinicians.

Recognise peoples needs for alternative methods of communicationand respond accordingly.

CONTRIBUTIONTO THE IMPLEMENTATIONOF SERVICES

The post holder will:

Apply practice policies, standards and guidance.

Discuss with other members of the team how the policies, standardsand guidelines will affect own work.

Participate in audits where appropriate.

Qualifications

Essential

Experience

Essential