IT Administrator/support - London, United Kingdom - Howells Solutions

Howells Solutions
Howells Solutions
Verified Company
London, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
**IT Administrator
East London
£18K - £20K per annum (temp to perm)**A position has become available for an administrator to support and work with a busy Service Desk as part of a small internal IT department.

The Service Desk deal with a wide variety of issues across multiple platforms and bespoke software packages.

Support is currently provided primarily via digital platforms/telephony to over 850 users, although face-to-face support and desk visits are common.

This is an administrative-focused role; prior IT support experience is desirable but not essential.

This role is ideal for someone with a strong administration process-driven background, experienced with providing an exceptional level of customer service andable to communicate with a wide variety of users.


Key Skills:


  • Carrying out daytoday administration duties
  • Logging and allocating IT forms that are received, challenging requests that do not adhere to published policies
  • Administering IT hardware including purchasing, building, issuing and retrieval of devices. Accurately recording all information relating to hardware
  • Daily, weekly and monthly reporting on cases and calls received including producing KPIs
  • Endofday sweeping of cases received ensuring all have been responded to and actioned as per agreed processes
  • Monitoring progress of open cases ensuring timely updates are provided
  • Providing cover for the Service Desk where required for example during busy periods and during team member absences.
  • Ensuring logged issues are responded to and resolved within agreed SLAs
  • Ensuring users' are kept up to date at all stages of their calls
  • Maintaining the Service Desk team rota
  • Producing, updating and reviewing IT & Corporate policies and processes
  • Continually identifying areas for improvement, with a focus on increasing efficiency
  • Communicating information to the wider business, for example, updated policies, issues and outages.
  • Working closely with the Digital Team on projects and testing system updates
  • Liaising with service providers
  • Escalating issues to 2nd/3rd line where necessary
  • Ensuring compliance with IT Security Policies
**Applications
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