- Providing our customers with exceptional service throughout their booking journey.
- Identifying customer requirements to book the perfect holiday for them from the Saga and Titan product range.
- Achieving and exceeding sales, conversion, and quality targets.
- Developing and maintaining a thorough knowledge of our products, systems and processes.
- Identifying and upselling suitable elements to enhance the customer experience and increase booking revenue.
- Following up all outstanding quotes and options.
- Always maintaining GDPR compliance, whilst adhering to FCA requirements/standards in the sale of insurance policies.
- Proven experience in a sales environment, either face to face or over the phone, with a track record of achieving sales targets.
- Able to articulate ideas clearly and effectively through both spoken and written channels.
- Meticulous in handling tasks, ensuring accuracy and precision.
- Competent across IT systems and able to manage the administration of bookings and requests efficiently.
- Capable of maintaining productivity and quality even in fast-paced environments.
- Proven ability to work toward and surpass performance goals.
- Extensive Travel Experience: Passionate about exploring new destinations, with first-hand knowledge of various travel aspects.
- Strong Geographical Knowledge: Cities, airports (including codes), and key landmarks.
- Bucket list destinations and must-see sights.
- Experience in customer service or Contact Centre environments.
- Knowledge of a GDS System (Sabre Preferable): Familiarity with Sabre or similar global distribution systems used in the travel industry.
- Our working week is 37.5 hours per week, Monday to Sunday. (Expected 2 Saturdays and 1 Sunday in a 4-week rotation)
- 25 days holiday + bank holidays
- Option to purchase additional leave up to 5 extra days
- Pension scheme matched up to 10%
- Life assurance policy on joining us
- Wellbeing programme
- Colleague discounts including family discounts on cruises and holidays
- Range of reductions and offers from leading retailers, travel groups and entertainment companies
- Enhanced maternity and paternity leave
- Grandparents leave
- Income protection
- Access to Saga Academy, our bespoke learning platform
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Sales Consultant – Travel - Crawley, United Kingdom - SAGA
Description
Job Introduction
Sales Consultant Travel
Salary 23,400 Plus Uncapped Commission
Permanent
Full time 37.5 Hours
Hybrid role; Home and Hub - 3 days in Crawley Office
Closing date: 21st May 2024
Are you passionate about travel, sales and delivering exceptional customer service? We're seeking a number of enthusiastic individuals to join our team at Saga Travel Group as Travel Consultants
We are an award-winning tour operator, the UKs leading escorted holiday company. We have been established for over 40 years. Across our portfolio of holidays, we tailor unique experiences for small intimate groups of travellers or larger tours of 50 plus passengers.
As one of our Travel Consultants, you'll play a crucial role in providing personalised travel experiences to our customers, guiding them through their booking journey with expertise and care. With opportunities for growth, competitive incentives (including experiencing our award-winning holidays for yourself), and a supportive team environment, this is your chance to turn your passion for travel into a rewarding career.
** The first 4/6 weeks in this role you will be required to work from your assigned office location, either Ashford, Kent or Crawley. The hours for the 1st 4/6 weeks will be Monday to Friday 9-5.
***Once you have successfully completed the induction, your hours will incorporate working 2 Saturdays a month and one Sunday. Our team of 40 consultants cover weekends on a rota basis.
Role Responsibility
Our Travel Consultants are responsible for the following tasks:
The Ideal Candidate
We need our Travel Consultants to be passionate about all things travel. You will need to be confident on the phone and demonstrate sales and customer service skills, as well as demonstrating the following skills and experience:
Desirable:
Successful candidates selected for the interview stage will be invited to Ashford / Crawley for an assessment. Due to take place the end of May. The group assessment will be for half a day meeting the team and learning more about Saga Travel Group. This assessment will allow us to evaluate your skills for the role but ultimately give you an insight to life at Saga
Package Description
Everyday our colleagues deliver exceptional experiences to our customers. We believe exceptional workdeserves even more exceptional rewards, that's why we have put together an amazing benefits package.
