Social Customer Service Agent- Evenings- German and - London, United Kingdom - Bumble
Description
The Community Operations team is the team sitting on the front line.Our vision is that the members we support will be more likely to retain and advocate for Bumble than those who never need to contact us - that we are a true differentiator for Bumble.
We are looking for a customer obsessed, passionate and driven individual to join our Community Operations team.Working for both the Badoo and the Bumble brands, the Social Community Operations Agent will be responsible for providing online customer support across Social Media channels - primarily via Facebook, Twitter, and Instagram.
This role will be based in the UK or Spain, reporting to the Social Community Operations Manager.Working days between Monday - Sunday, with 2 days off during the week and working hours will be 15:00 - 00:00 GMT (UK based) or 16:00 - 01:00 CET (Spain based).
Hours and working days may change in future.
KEY ACCOUNTABILITIES- Be the face of our brand and provide friendly, personal, and efficient customer support via social media (e.g., Facebook, Twitter, Instagram, YouTube, Reddit, TikTok) as well as review websites (e.g.
EXPERIENCE WE ARE LOOKING FOR- Experience in customer support or community management required - ideally for a tech start-up- English and German fluency is a must - including flawless spelling and grammar.
ABOUT YOU- You're proactive and love problem solving- You are reliable and consistent- You are flexible, self-motivated, dedicated, and hard-working- You have a positive approach together with a willingness to learn- You are enthusiastic and fun to work with- You are deeply passionate about Bumble's and Badoo's brand vision and values
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