Team Leader - Rotherham, United Kingdom - Webhelp

Webhelp

Verified Company

Rotherham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Advert

Do you have customer service experience? Are you seeking a new opportunity to advance your career in Dearne Valley? We are looking for a passionate and dedicated Team Leader for a full-time role where you'll manage a team responsible for customer care.

You'll motivate and guide a team of hardworking individuals to reach targets and strive for excellence in customer service.

As a flexible Team Leader, you can expect to take on the following:

Ensure that team members perform in line with required customer service performance metrics
Manage workload in a timely and effective manner
Analyse customer feedback data
Pursue quality and assurance initiatives
Present recommendations for improvement

Additional requirements include:

Minimum 2 years' previous team management experience
PC literacy, fast typing and experience using appropriate software and systems
Clear credit, disciplinary and criminal records
Good interpersonal skills to motivate Agents and provide feedback in a positive, constructive way that will encourage performance improvement

As a vital member of our team, and in return for your expertise, inclusive approach and commitment, we will provide a favourable salary and the chance to join a passionate and welcoming team.

Job Reference:
UK02266