Administrator - St Albans, United Kingdom - The Living Room

The Living Room

Verified Company

St Albans, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

Job Title:

Hub Administrator

Location:

St Albans Hub

Line Manager:

Business Manager

Line Management Resp
:

Admin Volunteers

Hours:

9 am to 4.00 pm - Mondays (unpaid 30 min lunch break) and 2 to 4.00 pm Tuesday to Fridays.

14.5 hours per week.

Salary:

£10.45 per hour (rising to £12 per hour from April 2024)

Term:

The role will start as a 12 month contract, with the intention of extended to permanent

Purpose of the role:

To support the day-to-day operations and compliance of the hub, Volunteers, health and safety, and all customer service, including supporting the counsellors and ensuring the accurate recording, reporting and storage of client data.

Main Responsibilities:

Administration

Client data inputting into CRiiS system for St Albans Hub, supporting other hubs when needed
To organise and support the administration needs of the hub by identifying the tasks required and where appropriate, delegation to volunteers
Provide a high level of analysis and support for client record accuracy
Support the counselling staff with administering client journey records

Hub Facilitation

Provide a friendly and efficient welcome to the hub for all clients and visitors
First Aid and Fire Marshal duties held
Liaise with landlords, utility and facility providers when required
Ensure cleaning, maintenance and general upkeep of the hub are maintained
Provide support information following an enquiry
Ensure all visitors follow health and safety requirements
Deal with maintenance and compliance checks in the hub
Manage the purchasing of goods and services for the smooth running of the hub, as agreed with the Hubs Manager
Ensure safe storage of sensitive data and archiving

Communications

Ensure all policies and procedures are followed by staff and volunteers within the St Albans Hub
Engage in discussions, training and data collection with the result of full compliance to policies and procedures.
Update noticeboards and information displays for clients, volunteers and staff, to ensure compliance with policy and procedures
Support and manage the health and safety of TLR local events and Hub fundraising efforts
Liaise with external professionals

Reporting

Provide reports upon request to Hubs Manager, Executive Team and Data and Monitoring Officer
Provide personnel information, notify absence and forward authorised admin volunteer expense claims to the Personnel and Finance Officer

Training

To undertake training as part of Continuous Professional Development, to ensure compliance and capability.
Recruit, induct, train and support admin/ reception volunteers working in the hub

General Requirements

Be responsible for own health and safety at work and for the health and safety of colleagues and visitors.
Demonstrate the organisations values through working practices
:We are CARING to our clients and coworkers:
We are CUSTOMER focused when prioritising our work and activities
We serve and support our COMMUNITY
We ensure we are COMPETENT in performing our duties
We value our INTEGRITY as professionals
The job is a hub based one, with occasional travel to other TLR hubs and other locations for meetings and training, as agreed.
Overtime and TOIL may be claimed on this post (in line with the organisation's TOIL procedure).
Undertake from time to time such other tasks as may be required in connection with the post
Be willing to take annual leave at times that fit with the requirements of the role. Annual leave of more than 2 working days to be taken consecutively must be booked 6 weeks in advance with the line manager.