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Customer Assistance Representative
3 weeks ago
Enterprise Rent-A-Car Hardwicke, Gloucestershire, United KingdomAs part of our ongoing expansion, Enterprise has an exciting opportunity for a Customer Assistance Representative to join our team in Gloucester. · Hours · 42.5 hours · Monday - Friday · 7:30am to 4:30pm · Location: 38 Ashville Rd, Gloucester · About us · This is an exciting and ...
Customer Service Assistant - Hardwicke, Gloucestershire, United Kingdom - Enterprise Rent-A-Car
![enterprise rent-a-car background](https://contents.bebee.com/companies/gb/enterprise-rentacar/background-FgPNm.png)
Description
As part of our ongoing expansion, Enterprise has an exciting opportunity for a Customer Assistance Representative to join our team in Gloucester.
Monday - FridayEnterprise Mobility manages the largest and most diverse privately-owned fleet in the world through an integrated network of more than 9,500 fully staffed neighbourhood and airport rental locations.
This global network of independent regional subsidiaries and franchises also operates the?Enterprise Rent-A-Car?brandNational Car Rental?and?Alamo Rent A Car?brands
Enterprise Flex-E-Rent is its commercial vehicle rental division, providing services tailored to the needs of commercial vehicle hire customers from 28 locations across the UK.
Building customer relationshipsCommunication in person, over the phone and via email
Marketing the business and building long term relationships
Account Management duties
Administration duties
Business standard IT skills, including Microsoft Excel & Outlook
Excellent communication and customer care skills
A tenacious, enthusiastic, and flexible disposition
Experience of handing customer service enquiries via email, phone, and in-person
25 days paid holidays a year + public holidays
Life Assurance - 3 x Salary
Short Term Disability
Stakeholder Pension
Our promote from within policy means you can go as far as your talent will take you
Training and Development
The role has amazing development opportunities to become a Senior Customer Assistance Representative within 10-12 months.
You then have the opportunity to sign up to our Internal Development Programme where you start to learn more about the business with hands on training.
Areas such as fleet logistics, marketing, finance, operations.All with a view to get promoted to a Lead Customer Assistance Representative
This role offers fantastic progression opportunities via our in-house training and development program. We encourage all our employees to be the best they can be....
and we reward this commitment with £500 bonuses on completion of each training stage, there are two stages in your initial training.
The training program will be around 10 months.As you complete each task on the training roadmap you will mark your completion and you're understanding and competence in that area will be accredited by one of the team.