Customer Service/admin - Ely, United Kingdom - Xpert Resourcing

Xpert Resourcing
Xpert Resourcing
Verified Company
Ely, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

Xpert Resourcing are pleased to be recruiting for a local company based on the outskirts of Ely who are looking to recruit a new team member to work in Customer Services / Admin - This is a full time position, working within the office in the Ely area.


Working within a small team you will be communicating with customers and suppliers on a daily basis, therefore excellent communication and organisation skills are key to this position.

Delivering a tailored response to each customer and treating them as individuals rather than a "one size fits all" approach.


Main Duties:


  • Building positive relationships effectively and efficiently
  • Dealing with inbound calls
  • Ability to multitask logging calls and using CRM system while speaking with customers
  • Keeping customers informed on outstanding orders and servicing requirements
  • Speaking with suppliers / manufacturers
  • General ad hoc office duties as required

Requirements:


  • Ability to work collaboratively with sales, service and accounts teams
  • Numerical and Computer skills
  • Meet and exceed customer service expectations
  • Understanding of the overall customer experience and how to influence it
  • Able to work in a fast paced environment, thinking and acting quickly
  • Driven to achieve results
  • Proficient in Excel, Word, Outlook
  • Able to present information to the management team

Salary:
£24,000.00-£28,000.00 per year


Schedule:

  • Day shift
  • Monday to Friday

Work Location:
In person
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