Call Centre Team Manager - Croydon, United Kingdom - Floss Agency

Floss Agency
Floss Agency
Verified Company
Croydon, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

THIS WILL BE A HYBRID WORKING ROLE

Salary:
£


Bonus:
£3500.00


Shift Allowance:
£2000.00


Total Package
:
£37,559.37


As Customer Assistance Manager you will be responsible for the day to day management of a team of Advisors, providing 24/7 support to our client's customers requiring assistance.


You will be providing day to day support to your team, including coaching, on the job training, workforce planning, one to one meetings and appraisals.

You will identify training requirements and, in co-operation with other relevant parts of the business,devise and implement strategies to address these needs.


You will act as point of contact for customer issue resolution and escalations, ensuring prompt and appropriate resolution to the customer.

You will ensure best practice and processes are utilized within the Medical team and are aligned with the customerbeing at the heart of our what we do.


You will support the delivery of strong case management for complex and high cost cases and work closely with partners and other departments across the business.


Hours:

This position is based on a 35-hour week and will include working weekends and bank holidays, covering shifts between 7am and 10pm.

Generally you will be working alternate weekends, with a requirement to cover holiday and absenceas necessary.


In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits.

We will provide you with competitive annual leave and contribute towards a company pension scheme.

You will have access to a range of discounts on products, as well as vouchers and discounts for high street and online retailers.

You will also benefit fromour company bonus scheme, Private Medical Cover, competitive annual leave, annual Flu vaccination, annual Eye Care vouchers, discounted Travel Insurance, Roadside Assistance free after 6 months' probation, Corporate Social Responsibility and an Interest freeseason ticket loan after probation.

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