- Offering excellent customer service to end-users and stakeholders
- Serving as the primary contact for technical service requests
- Maintaining detailed records during the ticket lifecycle
- Providing prompt and effective solutions through troubleshooting
- Escalating complex issues when necessary and managing workload efficiently
- Hybrid working options to promote work-life balance
- 25 days annual leave plus bank holidays
- Continuous learning and development opportunities with certifications
- Cycle to work scheme and technology vouchers
- Enhanced family leave
- Celebration day - an extra day off annually for personal occasions
- Salary sacrifice pension
- 2 paid volunteer days to support community initiatives
- Company social events and competitions
- Discount and Cashback Scheme
- Group Income Protection
- Life Insurance
- EAP and Virtual GP Service
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Air IT Sandiacre, United Kingdom**Job Title**: Service Desk Team Leader · **Location**: · **Reporting to**: Service Desk Manager · **Purpose**: · To manage a team of engineers to deliver high-performing service through meeting and exceeding client service commitments and expectations. · Support the Service Desk ...
Apprentice 1st Line Service Desk Engineer - Sandiacre, United Kingdom - Air IT
Description
Are you looking to kickstart an exciting career in IT and Cyber Security support? Join Air IT, a company that is shaping the future with a remarkable mission, vision, and strategy. They are dedicated to empowering their teams, bringing out the best in their employees, and providing exceptional support to local SMEs. Now, they are seeking a passionate individual like you to contribute to their success.
Job Title:
Apprentice 1st Line Service Desk Engineer
In this role, you will play a vital part in delivering outstanding customer service, resolving IT-related issues, and ensuring clients receive top-notch support. Your responsibilities will include:
About You:
To excel in this position, you should have a keen interest in IT, strong customer service skills, and the ability to solve problems. Additionally, having basic knowledge of Microsoft technologies would be advantageous. You must be eager to learn, possess excellent communication skills, and have a proactive approach.
Benefits:
Air IT values diversity and provides equal employment opportunities for all. Join their supportive and inclusive work environment where your contributions are truly appreciated.
Take the first step with Air IT and begin an exciting journey in the world of IT support.
Details:
Type:
Permanent - Full Time
Location:
Sandiacre, Nottinghamshire
Job Function:
Service