- Greets customers with a smile and eye contact, creating a welcoming atmosphere.
- Offers polite and friendly assistance, showing genuine interest in helping customers.
- Proactively assists customers to enhance their cinema visit, providing accurate information about films and offering recommendations when needed.
- Shares engaging facts and information about products and services to boost excitement about the Vue experience.
- Informs customers about food and drink options available, helping them make the best choices.
- Treats everyone with respect and maintains approachability.
- Takes pride in personal presentation by adhering to uniform standards and being punctual.
- Keeps all cinema areas clean and orderly, understanding and completing daily tasks to standards.
- Stays informed about promotions and campaigns to contribute to cinema targets.
- Ensures a safe environment by reporting any suspicious behavior promptly.
- Commits to ongoing training to excel in the role.
- Maximizes ticket and retail sales by informing customers about available options and promotions.
- Contributes to cinema profitability by meeting set targets and ensuring customer satisfaction.
- Seeks clarification on targets when needed.
- Passion for the cinema industry and film-making.
- Experience in customer-facing roles with flexibility to interact with diverse groups.
- Strong interpersonal and communication skills.
- Confidence in dealings with various individuals.
- Ability to work independently and adapt to new situations.
- Capacity to perform well under pressure and as part of a team.
- Ownership: Takes initiative to deliver high-quality work.
- Tenacious: Driven to achieve outstanding results.
- Adaptability: Flexible in response to changing circumstances.
- Self-Motivation: Takes pride in performance and work quality.
- Good sense of humour.
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Customer Assistant - Cramlington, United Kingdom - Vue
Description
Overall Purpose of the role:
As a Vue Brand Ambassador, your main goal is to provide top-notch customer service tailored to individual needs, ensuring customers have an unmatched cinema experience.
Friendly and Helpful
Own What You Do
Make Things Happen
Prioritizes customer needs, delivering prompt service efficiently and managing queues effectively.
Actively resolves issues and supports team members without hesitation.
Make Informed Decisions
Find A Better Way
Seeks to learn and improve by asking questions and suggesting innovative ideas.
General
May be required to take on additional tasks based on business needs or for personal development.
Person Specification
Knowledge & Experience
Skills
Personal Behaviours
Cramlington - Northumberland. Part-time roles only, weekend availability required.
