Servicenow Business Analyst - London, United Kingdom - Devonshire Hayes Recruitment Specialists Limited

Devonshire Hayes Recruitment Specialists Limited

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

I am working with a rapidly growing company in the UK that specialise in helping enterprise clients leverage next gen IT services.

They are currently on the lookout for a Business Analyst too assist designing, developingand implementing IT processes, conducting research and performing analysis required to build respective modules within ServiceNow Platform based upon Client requirements.

Are you a BA who has worked on the below?

Work closely with Clients to understand and translate their business and technical requirements.
Organise workshops, capturing the output in the form workflows, minutes, actions, decisions, issues, and risks.

- creative solutions to resolve business problems via agreed Client requirements on the ServiceNow platform, utilising existing Out of the Box capabilities, process gaps (ITIL or equivalent) and cultural challenges.

Support the technical delivery of transformation projects based on the ServiceNow platform.
Strong knowledge of the ServiceNow Platform (especially ITOM & ITIL) and the potential value and benefits that can be delivered to Clients, either OOB or with minimum customisation
Interpersonal skills, to help negotiate priorities and to resolve conflicts among project stakeholders; such as clients and internal team members
Skilled in conducting / leading workshops of minimum of 10 people
Decompose highlevel information into details
Ability to articulate technical IT changes in clear and simple manner to business stakeholders

Product Development

Assist in ideation and process capture
Provide support for the iterative improvement of products via a backlog of work

Pre-Sales

Assist in the development of promotional material
Assist in presenting proposal collateral to prospective clients
Support demonstrations of existing IP and/or ServiceNow capability when required