Jobs

    Director of Operations - Derbyshire, United Kingdom - Major Recruitment

    Major Recruitment
    Major Recruitment Derbyshire, United Kingdom

    3 weeks ago

    Major Recruitment background
    Description

    The company Major IT & Digital are delighted to be working on an exclusive arrangement with one of UKs leading IT and telecom businesses based in the Derbyshire area.

    Working for a well-established business with over 20 years industry experience, achieving a UK turnover in excess of £15m with continued growth and expansion plans.

    You will be report directly into the company director and manage a number of key departments including solution delivery, service desk teams, installation and maintenance including project management teams.

    This is a key position to ensure the day-to-day delivery of both my clients IT & telecoms solutions whilst working closely with other internal teams to ensure the business meets agreed targets and exceeds service level agreements.

    Responsible for 3 direct reports (senior level) including operational management of the service desk and technical engineering teams
    A solid understanding of management experience including a good knowledge of the IT (managed services) industry including service delivery
    Extensive Infrastructure and IT Operations (service and installations) background with previous hands-on experience
    Develop and implement a robust continuity management plan, evaluating risks and ensuring critical business processes are supported
    Proven experience of creating a Service Delivery function to align to business strategy and ITIL principles
    Ability to monitor service performance metrics and key performance indicators (KPIs) and take a proactive approach
    A solid understanding of both infrastructure and networking, including cloud computing, VOIP and telephony systems
    A self-motivated individual, that adopts a learning culture across the business
    Ability to travel to customer premises when required.

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