Service Designer - Knutsford, United Kingdom - Barclays

Barclays
Barclays
Verified Company
Knutsford, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

Service Designer

Knutsford
As a Barclays Service Designer, you will be responsible for designing the end-to-end journey of a service. This helps a user complete their goal and Barclays to deliver a business goal.

In this role, the work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of Barclays.


Barclays is one of the world's largest and most respected financial institutions, established in 1690, with a legacy of success, quality, and innovation.

We offer careers that provide endless opportunity - helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.


What will you be doing?

  • Managing cross functional teams of designers to ensure that the highest priority and design work is completed to an exceptionally high standard
  • Ensuring consistency in approach, design, and output between this specific area and all other areas of the digital experience
  • Directing best practice methodology for service, experience and process design within the business
  • Being responsible for championing excellence; being confident in defining and promoting beautiful, useful designs
  • Focusing on our customer making sure our colleague and customer experiences delight and bring joy to our users
  • Defining and managing visionary customer experiences and strategy development that puts Barclays at the pinnacle of customer focused design practices
  • Maintaining knowledge of the competitive and regulatory pressures within the banking industry with a good understanding of how competitors differentiate themselves

What we're looking for:


  • Understands the concepts, principles, and processes of design thinking, and applies the knowledge and processes to design new products and services or improve existing ones
  • Knowledge and understanding of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions

Skills that will help you in the role:

  • Experience in Service Design framework
  • Understanding UX and content design to research from and backstage thinking
  • Stakeholder management
  • Proficient in design software (e.g. Figma, Adobe)

Where will you be working?
The Barclays Technology Campus, just outside Manchester, is our transatlantic tech command centre for information security in the UK. It's the vital strategic powerhouse behind our global operations. Radbroke is a place where big ideas become realities.

Where the talent in the world can build careers full of scope, variety and reward, by creating the technical solutions that meet today's demands, answer tomorrow's questions and redefine the future of finance.

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