Receptionist (Ntr) - London, United Kingdom - Rapport Guest Services

Rapport Guest Services

Verified Company

London, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Introduction

We are looking for a Receptionist to join our Rapport team based in Canary Wharf. Working as part of a small team delivering service excellence to an American financial firm in Canary Wharf.
We are looking for someone who has an incredible ability to spark immediate Rapport with everyone they meet. You will be an integral part of highly professional team, focused on delivering outstanding service and memorable experiences

This is a Permanent, Full Time role with Monday to Friday shifts between 7.30 am and 6pm.

Main Responsibilities

In this role you will be covering reception desk, booking meetings for Clients via EMS system, liaising with the Manager for daily Reports, dealing with facilities request and operating switchboard.

You will:
- greet and escort Clients,
- liaise with catering team for hospitality orders,
- manage the switchboard
- deal with room booking and reservations (EMS)

Share our Rapport values
:_Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together_:
Ideally have
2 years of experience in a similar role (e.g. front-of-house reception experience in a luxury hotel, premium airline, or corporate environment)
Be highly organised, with passion for delivering high standard service and going the extra mile
Have great interpersonal skills, an outgoing and vibrant personality
Demonstrate an excellent command of the English language, both in verbal and written communication
Be proficient in MS Word, Excel and other similar packages
Ideally have knowledge in EMS booking system
Understand professional etiquette
Possess a high level of attention to detail
Have the ability to work well under pressure and act both proactively and intuitively

About The Company

Why Rapport?

Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities.

We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.

We are committed to equality of opportunity and inclusion within the workplace and we celebrate everyone's differences and diverse backgrounds.

We have created a number of Employee Networks as part of our "Be Yourself at Rapport" programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.

Our Ambassador's mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.

Rapport is also a Disability Confident Employer and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.

Some of the benefits you will have access to:_
Refer a friend Scheme
Pension
Life Assurance
Access to our Perks at Work Benefits Portal for various discounts
WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
One Paid Day for Charity Work

About the Company

Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services.

Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.

We are very proud to count some of the UK's most forward-thinking, blue chip companies as our clients, from small boutique firms to large multi-site International corporations, all with a common goal to provide excellent Customer Service.

Our most prestigious awards include:

In the 2021 'Best Companies to work for' awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
We were awarded three stars from 'Best Companies', their ultimate accolade, in 2021 signifying a 'World Class' company.
Top 30 Best Places to Work in Hospitality in 2021 winner.
Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019