- Be the first point of escalation for customer generated calls.
- Log faults and service requests on our Remedy system, carry out initial diagnostics and look to resolve 95+% of all faults and requests.
- Work within strict SLA's to provide our customers with a timely resolution.
- Ensure all support requests are up to date and in hand at the end of each shift, handing over any outstanding issues to shift staff.
- Ensure the customer is kept informed of the progress of the fault and the system is kept updated regularly.
- Configure and troubleshoot faults on our Switches, routers, Dslams and modems (Cisco and Adtran)
- Log and manage circuit faults (ADSL, SDSL, Ethernet, NGA, MPF, SMPF) on our third-party suppliers' systems.
- Liaise with 3rd party engineers/SMCs on the phone to work towards fault resolution.
- Provide support and carry out remote configurations and link checks for our field engineers.
- Actively monitor the networks using our network monitoring system Solarwinds
- Demonstratable experience in providing excellent customer in an IT Helpdesk or NOC Environment.
- Ability to demonstrate experience in resolving IT/Networking issues and in timely escalation where issue is beyond your capabilities.
- Background in supporting enterprise networks ideally holding or working towards Cisco CCNA qualification or able to demonstrate equivalent experience.
- Experience dealing with 3rd Party Suppliers, escalating where appropriate, to ensure timely resolution of issues across a wide range to technologies and services.
- Proven knowledge if working in an ITIL service environment and adhering to strict SLA's.
- Ability to deliver consistent performance in a high-pressure environment with excellent attention to detail.
- Excellent communication skills
- Ability to obtain Enhanced CRB, BPSS and SC clearance
- General knowledge of Firewalls and Security Appliances
- Knowledge of Cisco/Juniper Network Devices
- Recent experience in a IT Helpdesk or Network related role
- Experience of local government/public sector environments
- ITIL Service Management
-
NOC Engineer
2 weeks ago
M Group Services Limited T/A Magdalene Limited Braehead, United KingdomDue to the continued success and expansion of Magdalene we have an exciting opportunity for a NOC Engineer to support our growing business. · This role is based in Kirkintilloch, Scotland. You will be required to work 2 days on/2 nights on, followed by 4 days off. · Who are we? · ...
-
NOC Engineer
1 week ago
M Group Services Limited T/A Magdalene Limited Scotland, United KingdomDue to the continued success and expansion of Magdalene we have an exciting opportunity for a NOC Engineer to support our growing business. · This role is based in Kirkintilloch, Scotland. You will be required to work 2 days on/2 nights on, followed by 4 days off. · Who are we? ...
-
Installation and Maintenance Enginner
2 weeks ago
MLL Telecom Limited Glasgow, United KingdomMLL Telecom requires a highly motivated Data Installation and Maintenance Engineer. The primary role would be install CPE, Routers and Switches entailing Firmware and software upgrades and loading of configurations into the equipment. You will be liaising with the IP & NOC team t ...
-
24/7 Noc Shift Lead
3 weeks ago
Capita Glasgow, United Kingdom**Job title**: · 24/7 NOC Shift Lead · **About the role**: · **This is a predominantly night shift role with hours of work being 7pm-7am however there will be a requirement to cover the day shift team working hours 7am-7pm every few weeks.** · **What you'll be doing**: · - Be the ...
-
Network Support Engineer
3 weeks ago
DXC Technology Glasgow, United Kingdom Full timeLocation: On site Erskine, ScotlandClearance level: SCWorking within 24/7 shift pattern. · Due to security clearance requirements candidates must hold or be eligible for SC. Candidates must be UK national/British passport holder and resided in the UK for 5 years and over. DXC Te ...
-
Technical Support Engineer
1 week ago
M Group Services Limited T/A Magdalene Limited Braehead, United KingdomDue to the continued success and expansion of Magdalene we have an exciting opportunity for a Technical Support Engineer to join our team in Kirkintilloch, Scotland. · You will be required to work 37.5 hours per week, Monday to Friday with 1 week out of 4 on call to support the 2 ...
-
Oss Windows System Administrator
2 weeks ago
Gamma Telecom Glasgow, United KingdomThe OSS Windows System Administrator will be responsible for the operational support and administration of all Microsoft Windows provisioning and portal systems. · - The OSS Windows System Administrator will work closely with the Senior OSS Manager, reporting directly to this Man ...
-
Network Support Engineer
3 weeks ago
0201 CSC Computer Sciences Ltd Erskine, United Kingdom Full timeJob Description: · Location: On site Erskine, Scotland · Clearance level: SC · Working within 24/7 shift pattern. · Due to security clearance requirements candidates must hold or be eligible for SC. Candidates must be UK national/British passport holder and resided in the UK ...
-
Network Support Engineer
3 days ago
Entserv UK Ltd Renfrewshire, Scotland, United KingdomLocation: On site Erskine, Scotland · Find out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling down now. · Clearance level: SC · Working within 24/7 shift pattern. · Due to security clearance requirements candidates ...
-
Network Support Engineer
6 days ago
Entserv UK Ltd Erskine, United KingdomJob Description · Location: On site Erskine, Scotland · Clearance level: SC · Working within 24/7 shift pattern. · Due to security clearance requirements candidates must hold or be eligible for SC. Candidates must be UK national/British passport holderand resided in the UK for 5 ...
-
Network Support Engineer
1 week ago
Entserv UK Ltd Erskine, United KingdomLocation: On site Erskine, Scotland · Clearance level: SC · Working within 24/7 shift pattern. · Due to security clearance requirements candidates must hold or be eligible for SC. Candidates must be UK national/British passport holder and resided in the UK for 5 years and over. · ...
-
NOC Admin
4 weeks ago
Cloudious LLC Houston, United KingdomJob Title: NOC Admin · Location: Houston Texas(Onsite) · Experience: 510years · $90k/parange. · GC & USCOnly · Responsibilities: · Provide L2 support for Compute Windows Linux Storage(Nimble Isilon) Backups (Acronis) and Network Data. · Monitor and manage infrastructures using So ...
-
NOC Analyst
3 weeks ago
Inbound Talent Bathgate, United KingdomJob Description · Inbound Talent is recruiting for a NOC Analyst (IT Graduate) position for a client based in the Bathgate area. · This is a great opportunity for a recent graduate to launch their career & gain valuable experience in the industry. · Please note: This is a night ...
-
NOC Analyst
3 weeks ago
Inbound Talent Bathgate, United KingdomInbound Talent is recruiting for a NOC Analyst (IT Graduate) position for a client based in the Bathgate area. · This is a great opportunity for a recent graduate to launch their career & gain valuable experience in the industry. · Please note: This is a night shift role. The su ...
-
DAS Operations Engineer
3 weeks ago
Boldyn Networks Irvine, United Kingdom Full timePosition: DAS Operations Engineer · Location: Orange County, CA 92617 · Job Duties: Perform and manage third party vendors and contractors for maintenance activities and site inspections. Trouble-shoot Distributed Antenna Systems (DAS) network alarms and issues to resolution (rem ...
-
Technical Support Engineer
2 weeks ago
M Group Services Limited T/A Magdalene Limited Scotland, United Kingdom nullDue to the continued success and expansion of Magdalene we have an exciting opportunity for a Technical Support Engineer to join our team in Kirkintilloch, Scotland. · You will be required to work 37.5 hours per week, Monday to Friday with 1 week out of 4 on call to support the 2 ...
-
Service Desk Analyst
2 weeks ago
M Group Services Limited T/A Magdalene Limited Scotland, United Kingdom nullDue to the continued success and expansion of Magdalene we have an exciting opportunity fora Service Desk Administrator to be part of our Service Team, working in our 24x7 Service Management Centre in Kirkintilloch, Glasgow · Note - you will be required to work 2 days on/2 nights ...
NOC Engineer - Glasgow, United Kingdom - Capita
![Capita background](https://contents.bebee.com/companies/gb/capita/background-tXIWE.png)
Description
Job Description
Help strengthen our Team as our 24*7 NOC Engineer onsite at our Glasgow, Tannochside office.
Working 2 set of day shifts, so 4 days on (7am to 7pm), 4 days off, then 4 days on again, 4 days off and then do 2 set of night shifts so 4 nights on (7pm to 7am), 4 nights off, 4 nights on again, 4 nights off. Then start with days again.
Our Tannochside Network Operations Centre (NOC) is looking for an experienced IT/Network Engineer to supplement an existing support team. You will be a member of our 24/7 Shift Team, responsible for efficiently and effectively resolving networking incidents and problems, maintaining client satisfaction whilst complying with Capita Network Services policies, procedures, and best practices.
You will be working alongside both Network Engineering and Service Delivery Teams to deliver best in class service across a critical client base.
What You'll Be Doing:
What we're looking for:
Desired Experience/Skills: