Claims Team Leader New - Brighton, United Kingdom - Clearline Recruitment

Clearline Recruitment

Verified Company

Brighton, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Responsibilities

Deliver 'Superior' customer service for our clients and customers, whilst ensuring regulatory principles & processes are followed and delivered consistently
Ability to view department's workload for claims and assistance task reassignments, monitoring and setting reserves, following HCN's process and escalating in accordance with the guidelines/processes
Contribute to a 'customer driven' culture of continual improvement, take ownership and become empowered to contribute to meeting business goals
Assist with consistent review of processes and potential risks to ensure the department operates in the most efficient manner possible, reducing transactional costs and risks to the business
Ensure proactive communications with clients by telephone where possible and respond to general queries using best practice methods and ensure administration calls and written correspondence are handled promptly
Ensure allocated claims set ups are properly managed, recorded and completed by ensuring full and proper data capture, case status and reserve controls and accuracy
Performs independent reviews of policy benefits and approves expenses for claims cases based on interpretation of terms and conditions of policies and within authority limits
Proactively handle escalated calls and ensure complaints are resolved, where possible, and logged on GCMS in accordance with business policy and meet regulatory guidelines
Participates in selfdevelopment, through claimsrelated training, mentoring, content specific training, as well as selffeedback to Manager on progress
Authorises claims for settlement within approved limits
Works closely and support other parts of the organisation for the overall objective of improved customer service and treating all customers fairly
Carry out your accountabilities and objectives within the framework of the company's TCF, TCP, Conduct Risk, Fraud Prevention and T&C policies

Requirements:

Minimum 2 A levels Grades A-C or equivalent including recent graduates with proven customer service skills
Previous claims experience (minimum 2 years)
Excellent written and spoken English; confident in communicating with people at different levels in different situations
Strong language skills in French and Italian preferable
Effective time management to be able to multitask, prioritise to meet varying tasks and deadlines and delegate.
Strong communicator at all levels; verbally and written to build and maintain internal and external relationships
Good numeracy, literacy, and attention to detail
Takes ownership for personal growth, this includes being open & responsive to feedback, being selfaware, selfreflective, displaying personal initiative and ensuring industry knowledge is kept up to date
Is selfmanaged and motivated, has a proactive/'cando' attitude, can demonstrate effective problem solving and is solutions focused even when working under pressure

Job Title:
Claims Team Leader

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Location:Brighton

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Salary:£30,000 per annum

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Hybrid working:2 days in the office, 3 days from home

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Full Time:37.5 hour week on a Monday - Friday, between 8am to 5:30pm

**For more information, please contact Jamie Watson at Clearline Recruitment.