Customer Service - Newtown, United Kingdom - Quartix Limited
Description
Job Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative.
As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and resolving enquiries or issues and arranging engineer visits.
This is a full-time position based in our lovely offices in Newtown.Responsibilities:
- Analyze customer enquiries and provide accurate and timely responses
- Enter customer information and inquiries into the database with accuracy
- Provide product information, pricing details, and resolve complaints or issues
- Collaborate with other departments to ensure customer satisfaction
- Follow company policies and procedures to ensure consistent service delivery
Skills:
- Excellent verbal and written communication skills in English
- Strong data entry skills with attention to detail
- Ability to analyze customer needs and provide appropriate solutions
- Proficient in phone etiquette, maintaining professionalism at all times
Requirements:
- Previous experience in customer service is preferred but not required
- Ability to work in a fastpaced environment and handle multiple tasks simultaneously
We offer competitive compensation, including benefits such as 25 days holiday + bank holidays per year, with an option to purchase additional holidays if desired, company events, pension, 2 x salary life assurance.
Job Types:
Full-time, Permanent
Pay:
£22,500.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Life insurance
- Onsite parking
- Sick pay
Schedule:
- Day shift
- Monday to Friday
Experience:
- customer service: 1 year (preferred)
Work Location:
In person
Reference ID:
CS Role
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