Maintenance & Licensing Lead - United Kingdom - Systal Technology Solutions

Description

Maintenance & Licensing LeadGlobal – UK Hours required Competitive Salary and BenefitsSystal is a global managed network and security service and transformation specialist.

We consult, deploy, and integrate multi-vendor technologies which help enterprise businesses maximise the security and value of their complex IT infrastructure.

Across our 24/7 Network and Security Operations Centres, we manage over 200,000 assets across 78 countries, providing innovative and resilient solutions that that help enterprises meet complex technology requirements, replace unsecure and ineffective legacy technologies, and securely solve today's critical IT and business challenges.

As part of a new provision with an existing client we are looking to add a Maintenance and Licensing Lead to our team.

This role can be based anywhere but will require the successful candidate to work UK hours.

What will you be doing?As a Maintenance and Licensing Lead here at Systal you will undertake the following duties (including but not limited to):Manage the development, performance, and delivery of the Systal Maintenance Contract to the customer and produce smooth and efficient service and delivery solutions, maximising performance, and profitability against pre-agreed targets.

Monitor the vendor failed parts returns requirements and ensure that the necessary RMAs are raised, and parts are dispatched in accordance with these requirements.

Assist in developing plans related to maintenance activities that includes strategy to achieve agreed targets.
Identify opportunities for service improvements, automation, and standardisation to enhance the efficiency and effectiveness of maintenance activities.
Manage and maintain regular contact with the customer.
Implement governance structure and provide reporting monthly or as required.

Establish and maintain a comprehensive inventory of all assets, including but not limited to Manufacturer, hardware type, serial numbers, EOL dates and locations.

What skills and experience are we looking for?Ideally for this role we are looking for someone with experience within the following:
Familiarity with asset management tools and systems such as CMDBExcellent analytical skills with attention to detail and accuracy.
Excellent communication, collaboration, and stakeholder management skills.
Familiarity with IT service management (ITSM) frameworks such as ITIL is desirable.
Why come and work with us at Systal?Competitive salary and benefits package.
Unrivalled training and development, ensuring you stay at the top of your field. We want you to be the best in your chosen field and continuously support training.

Fantastic working environment – our state-of-the-art offices and established remote teams create a positive environment to work in both in person and virtually.

You will get the opportunity to work with like-minded individuals at Systal and we work hard to create a sociable, enjoyable working environment.