Epa Support Officer - Tyne and Wear, United Kingdom - NCFE

NCFE

Verified Company

Tyne and Wear, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Overview:

Contract:
Fixed Term - 12 months

Location:

Head Office:
Q6, Quorum Business Park, Newcastle upon Tyne

Hours per week: 37

Salary:

£21,300
***
per annum

Shape real change with an NCFE career

Imagine a career where your contributions affect not only what people learn, but the way that learning is developed and delivered.

NCFE is a place where employees not only make a positive social impact - influencing the lives of thousands of learners - but where you will have the opportunity to influence the way we work and directly shape our future direction.

With over 170 years of education experience our core purpose remains at the heart of the organisation - to promote and advance learning to create a fairer, more inclusive society.

We have built a high-performance workplace culture, backed by a strong set of values and behaviours, to ensure we're working together as one organisation to make sure no learner is left behind.

About the role
We're excited to be looking for an

EPA (End Point Assessment) Support Officer to join our EPA Team.

The purpose of EPA is to deliver positive, fair and rigorous End Point Assessments to apprentices across England whilst upholding compliance with regulatory requirements.

The EPA team is responsible for managing and maintaining the integrity of End Point Assessment and providing positive experiences to the recipients of this service.

The EPA Support Officer will support the team by providing timely and effective administrative support across a range of activities in line with our team objectives.

The role will involve working with confidential data across a wide variety of systems and working directly with customers to provide guidance and support.

You'll be responsible for:

Working with our processes, systems and products and keep industry knowledge updated to get it 'right first time' and positively represent and promote the business working to high levels of accuracy at all times
Reviewing information against quality checklists
Receiving, logging, and processing requests related to EPA
Accurately processing of large volumes of confidential customer information

We are looking for someone who has:

Excellent telephone manner
Excellent written and oral communication skills, including good grammar and spelling
Excellent interpersonal skills.
Demonstrable skills and good knowledge of MS office or similar IT systems
Ability to work under pressure within a fastpaced environment
The ability to manage a highvolume workload and accurately prioritise tasks

Read the full

Job Description.

This role is office based therefore you will need to be within travel distance of Head Office

.

What will we offer you in return?

One of the biggest rewards of a career with NCFE is contributing to our promise to support the delivery of the highest possible quality learning experiences for our learners and for them to achieve the best possible outcomes as a result.

You will also have access to a fantastic range of employee benefits and support for your personal and professional development

Benefits include:

Company Pension, employer's contribution up to 9% when you contribute 3%
Life Assurance (4 x basic salary)

- £200 personal development allowance per year
- £400 towards any NCFE accredited qualifications per year

Two hours a month to spend on personal development
Free learning resources on our inhouse 'Learning to Grow' platform

We also support your health and wellbeing by giving all colleagues access to:

A minimum of 25 days holiday per year, plus 8 bank holidays
An additional 3 days off during the Christmas closure
A flexible and hybrid approach to working to support a worklife balance
Westfield Health Cash Plan worth up to the value of £63
Employee Assistance Programme including a 24/7 confidential help line and counselling sessions
Doctor Line same day appointments

Want to know more about NCFE?

Equality, Diversity and Inclusion (EDI) statement
Creating a fairer and more inclusive society is at the core of who we are at NCFE.

We're committed to building rich diversity into our workforce at all levels, to ensure that we understand and are representative of the communities and customers we serve.

We do not discriminate against anyone due to their gender, race, age, religion, beliefs, identity, social background, visible or hidden disability, or neurodiversity.

Instead, we pride ourselves on our collaborative, vibrant and high-performance culture which embraces everyone, celebrates uniqueness, and enables everyone's voice to be heard.

Our dedicated Diversity and Inclusion team works across our organisation to achieve this.

How to apply

Closing Date:
Friday 02 June 2023
**Interviews: TBC