User Experience Lead - Glasgow, United Kingdom - SP POWER SYSTEMS LTD

SP POWER SYSTEMS LTD

Verified Company

Glasgow, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

_User Experience Lead_

_Glasgow HQ / Prenton_

_Salary from £49,120 - £61,400 per annum, with private healthcare and annual bonus_

_Permanent with Flexible & Hybrid Working Available_

_Closing Date - Wednesday 5th April 2023_

_Help us create a better future, quicker_

SP Energy Networks is part of the Iberdrola Group, one of the world's largest integrated utility companies and a world leader in wind energy.

We keep electricity flowing to homes and businesses through Central and Southern Scotland, North Wales and in the North West of England.

We operate over 4000km of cables and lines that make-up the transmission network - connecting infrastructure like wind farms into the electricity system.

It's a role that puts us right at the heart of Scotland's ambition to be Net Zero by 2044. And we're taking it very seriously. We're investing £2 billion into our transmission network, directly supporting the rapid growth needed in renewable energy.

With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation.

Reporting to the Senior Programme Manager - Web & App, the User Experience Lead is a key role responsible for ensuring that a customer centric approach is taken across all Transformation projects.

You will support the definition of customer journeys and co-ordinate planning and delivery of solutions.

Close collaboration with the Transformation Architecture & Strategy team and Value Stream Leads is a key part of the role to make sure customer experience is at the forefront of all solutions.

_What you'll be doing_

You will support establishing the UX vision, direction, and strategy for a small team of User Experience Designers to create a best-in-class digital experience for customers, and in line with agreed approach, lead the implementation of customer satisfaction monitoring across all key touch points within the digital product portfolio, using this data to prioritise opportunities for improving the user experience which will feed the digital product roadmaps across all value streams.

Working with the team you will support the definition and management of a design library to create consistent standards across UX with front end developers.

We will also look for you to work in collaboration with UKIT, drive optimum website and app layout, continually assessing user data and mapping customer journeys to optimise user experience.

With the ability to gain insights from user data and customer feedback to understand behaviour trends to identify problems areas and generate and implement solutions to improve user experience and be confident to lead innovation workshops to identify and prioritise solutions to the top customer problems/needs.

Supporting delivery of framework for testing user journeys across digital platforms, prioritising key journeys in line with key business priorities and ensure Transformation Value Stream squads consider UX as part of digital solutions with Customer touchpoints and manage the day
- to-day workload of the UX team to ensure enough capacity exists to meet agreed priorities. Where necessary support development of a business case to bring in additional UX designers.

Through supporting research for digital with a focus on ensuring that all key projects are be driven by the voice of the customer, you will aid with the co-ordination of the digital product roadmaps, ensuring that all features have gone through the digital development process quality checkpoints and be able to influence the product roadmaps, using data from both primary and secondary customer research to identify customer focused solutions to the top problems identified.

_What you'll bring_

Along with knowledge of the latest innovation methodologies such as design thinking and lean start-up and continuous improvement mindset that focuses on driving measurable improvements to digital user experiences.

You will have the ability to interpret complex user data, combining quantitative and qualitative information to gain insights and map trends, experience in mapping customer journeys, customer research methodology and an understanding of customer behaviour principles.

_What's in it for you_
As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we'll double match your contribution up to a company contribution of 10%.

At ScottishPower, we believe it's the little things we do in life that make a big difference.

From helping you look after your family's wellbeing, save for your future and take personal steps for climate action - our benefits are designed to help you do just that - so that you have everything you need to take care of your world - today and tomorrow.

That's why our benefits include: