Customer Service Coordinator - London, United Kingdom - YourRecruit Group

YourRecruit Group
YourRecruit Group
Verified Company
London, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Our client is a growing and very successful IT service provider who pride themselves in providing an excellent level of customer service to all their clients.

They believe training is very important and aim to fill the full potential for all of their staff.


Salary:
up to £30,000


Hours: 8.30am to 6pm Monday to Friday


Location:
Finchley, N- with the opportunity to work on a
hybrid basis

Responsibilities for the Service Coordinator

  • Working as first point of contact for the clients over the telephone
  • Resolving issues, if possible, straightaway
  • Delegating and arranging ticket allocation for the team when resolution is not immediately possible
  • Overseeing ticket queue and supervising team to update clients or tickets
  • Maintaining efficient communication between team and clients
  • Ensuring processes are fulfilled to the highest level
  • System documentation maintenance and review in ConnectWise and IT Glue
  • Administrative duties as required, covering the service desk to ensure its swift and efficient operation
  • Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets

The right person will:


  • Have experience of working within a customer focused environment, with the drive and ambition to be successful in their post
  • Be process driven
  • Good IT skills with technical awareness
  • Be very organised and used to working in a high pressured environments
  • Have the ability to multitask
  • Be personable and gain trust of clients and customers
  • Have an excellent telephone manor and a great attitude

For your information:

*Interested? Please send you CV in as a Word format only

**Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee


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