Customer Collections Advisor - Remote, United Kingdom - Sigma Connected

Sigma Connected

Verified Company

Remote, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Are you confident in delivering excellent customer service?

Are you looking to join a vibrant and forward-thinking business?

Do you have fantastic communication skills and a curious mind?

If the answer is YES, keep reading We have the PERFECT opportunity for you

Can you deliver a high-quality end to end customer experience, by resolving customer and industry enquiries and collection of any related outstanding balances.

You will be able to question the customers to understand circumstances and the ability to pay any outstanding arrears.

Role Profile

Excellent communication skills both verbal and written enabling you to build a strong rapport with our customers
Demonstrate experience at excelling in a collections position with strong negotiation skills
Confidence to manage own workload and any issues professionally and calmly
Comfortable working in a targetdriven and fastchanging environment, and able to respond to changing business needs
Be a fast learner, PCliterate and able to demonstrate excellent attention to detail, along with comfort with numerical calculations
Confident with New technology
Keeping uptodate and accurate records of customer contact to ensure commitment to any follow up required and smooth liaison with internal departments for timely resolutions
Working in a positive and cooperative manner with colleagues to solve customer issues and champion the needs of the customer
Ensuring customers are comfortable and have a full understanding of the various processes which can feel complex and uncertain for them
Making outbound contact with customers to proactively notify them of any outstanding balances on their accounts and the steps to resolve this
Responsible for consistently meeting or exceeding personal quality and service targets and KPIs
As you build your skills and knowledge, support colleagues with complex enquiries and suggest improvements to processes, systems etc
Taking ownership for driving your own performance forward. Ensuring that you have a clear personal development plan in place with your manager and taking advantage of regular coaching sessions to improve personal results and your service to our customers
Demonstrating your ability to work effectively as part of a Team, showing respect for others opinions alongside evidencing that you can positively influence your fellow Team members to take on new ideas, changes and best practices

What we offer;

22 days holiday plus bank holidays
Pension scheme
Peer recognition and awards scheme
Wellbeing initiatives like desktop yoga and mental health first aiders
Employee Assistance Programme
The opportunity to be involved in a variety of charitable/volunteer work
You'll be part of a diverse, engaging and fun workforce, where your successes will be celebrated and you'll have support when things don't go to plan

About Sigma, part of the Digicall Group

Our business revolves around Business Process Outsourcing - we help run business's more effectively and efficiently by taking responsibility for various processes.

At Sigma, we believe in serving people and changing lives.

Through a diverse and inclusive service offering and partner network, we believe that whatever your need, we have a solution for you.

Our business is to be there for your business when it matters most.

Sigma is part of the Digicall Group which is a preferred service partner providing a range services in diverse segments such as contact centre management, insurance claims administration, claims assessment and adjudication, supply chain management and tailor-made bespoke solutions which meet customer demands in a responsible, cost-effective and sustainable way.

Diversity and Inclusion
Sigma Financial Group is committed to promoting a diverse and inclusive workplace.

We have a range of inclusive employment policies, employee engagement forums, an employee continuous improvement project, wellbeing facilities, mental health first aiders and an employee assistance programme to support all our people irrespective of background.

We are proud to be a disability confident committed employer and a member of the mental health charter.

Our aspiration is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel valued and able to give their best.

Mission Statement:

Our new mission is To improve everything Always We'll do this by living our values

Core Values:

Sigma has created four Core Values that the business and all employees stand by, they help drive our behaviours and what our brand stands for.

Always Learning - because the more we learn the more we achieve

Always Adapting - because flexibility creates opportunity

Always Together - because we are part of our community, not apart from our community

Always Better - because we do more