Property Coordinator - Twickenham, United Kingdom - Dexters Estate Agent Group

Tom O´Connor

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Tom O´Connor

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Description

Main purpose of role:
To provide support to the New Homes department and their teams.


Hours:
Monday-Friday 8.30am-5.30pm


Location:
Twickenham


Key Responsibilities:


  • Provide administrative assistance to the New Homes Director / Manager and their team
  • Compile documents for 'New Instructions' and upload to VEBRA
  • Compile AML / KYC documentation liaise with AML team
  • Liaise with IT for large developments that need to be listed as a 'Master Records' online
  • Contact digital marketing team for any additional product requests
  • Update and maintain company website and portals
  • Produce and order property brochures
  • Coordinate canvassing and mailouts
  • Keep plot data / price lists up to date
  • Maintain the office appearance, filing systems and monitor stationary suppler
  • Produce letters and general correspondence for customers and clients
  • Work with New Homes Man / Dir to collate: copy, images, maps for Developer brochuresl
  • Compile content for proposal docs, including marketing strategy, price list & comparables
  • Collate briefs for boards, signage and hoarding, including measurements and location shot
  • News flash requests provide brief with copy and images to marketing
  • Case Study brochures collate all information and statistics as required
  • Multi development mailer provide copy and images to marketing team for creation of mailer
  • Familiar with New Homes Marketing Menu, pricing and available items
  • Notify Press Office of any new launches, or newsworthy sites that could gain press coverage
  • Coordinate incoming and outgoing post
  • Ensure all new sites have appropriate branded PPE available (if applicable)


  • Dexters magazine

  • Supply potential sites to marketing to feature within New Homes DPS
  • Welcome customers and cover phones during busy periods
  • Handle basic customer queries during busy periods


  • Invoice Management

  • Raise Invoices and Chase late payments

Key Requirements:


  • Good knowledge of Microsoft Word, Excel, and Powerpoint
  • Experience in a customer service environment
  • Wellspoken with confident telephone manner and excellent communication skills
  • Exceptional time management skills with ability to prioritise and organize own workload
  • Work diligently to meet deadlines
  • Brilliant attention to detail with the ability to proof read, spell check and format correctly
  • Smartly presented

Key Skills:


  • Friendly and polite with a positive 'nothing is too much trouble' approach
  • Team player, flexible and keen to get involved in a number of different tasks
  • Efficient and able to work under pressure
  • Accuracy and excellent attention to detail
  • Selfmotivated and able to work alone
  • Operate office equipment confidently incl. PC's, printers/photocopiers and phones

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