Senior Process Analyst - London, United Kingdom - Experis LTD

Experis LTD

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

Senior Process Analyst

_We currently have a fantastic opportunity for a Senior Process Analyst to join our team. As our Senior Process Analyst you will be tasked to translate business requirements into a robust and reliable process, utilise their technical experienceto ensure implementation of efficient, successful and repeatable solution's. _

_You will also be responsible for ensuring that all strategy tasks are deployed on time and as efficient as possible, guaranteeing all audit checks are completed and adhered to._

_Please note that this role is a full time/Permanent Position._

Your main responsibilities:

- line management for the deployment team on a daily basis To identify the business needs and collaborate with colleagues in operations and support to develop a strategic solution, do a business and process analysis.

Get rid of manual datafocused procedures and workarounds in the company
Support recurring datadriven processes (new business bookons, CRA reporting, management of arrears process, monthend requirements, call scoring, portfolio performance reporting)

- support for the internal CRM system's upkeep and development

Support the Decision Science (modelling) team and collaborate closely with them to enable effective implementation of operational scorecards into contact strategies.
Processes for operational strategy development and maintenance should focus on customer contact selection, digital strategy, customer tracing, and data enrichment.

Requirements:

Proficient in SQL programming, development & ETL processes
Proven ability in optimisation of SQL code, procedures and processes
Ability to mentor and upskill junior members of staff in SQL programming
Experience in full MS SQL stack (SQL, SSRS, SSAS, SSIS, PowerBI)
Ability to identify and create & supply complex datasets in line with business expectations
Experience in analysing large datasets would be advantageous
Take personal responsibility for understanding the risk and compliance requirements of the role
Support HOS to manage Deployment team activities to drive continuous improvement

If you think you have what it takes then we want to hear from you

**What next?