Team Leader Network Data Services - London, United Kingdom - Digital Realty

Description

The Lead Technician, IT Corporate Services, is responsible for ensuring that the IT Corporate Services team member's deliver IT services to our end users according to identified objectives and agreed service levels.

The Lead Technician, IT Corporate Services, will need to have a strong customer service ethos, and be capable of interacting with both users and management to drive customer focused technical support to the Digital Realty end user in the support of IT services including workstations, laptops, operating systems, applications, software, hardware, and peripherals.

The incumbent must be detail oriented, capable of leading a global team of technicians delivering technical solutions, exhibit critical thinking and problem analysis, and communicate professionally in a timely manner with the ability to adapt in a constantly evolving environment and learn new skills quickly.

A Bachelor's degree in Computer Science or related degree preferred, or a combination of education, training, and work experience
ITIL Foundation V3 Certification preferred with experience implementing IT service operations processes: incident management, problem management, request fulfilment, access management, and related IT Service Management tooling within ServiceNow
Experience in working with managed service providers for IT operations support
Vendor Management – professional Services, cloud services, hardware and software, vendor/product scorecard, QBR

Asset Management – Lifecycle maintenance of workstation inventory including tracking the status of IT assets for end user including laptops, desktops, and all peripherals.

Create inventory reports upon request. Experience managing the delivery of desktop services including Win10 OSD management and the support of the desktop application and security stack
Experience with vendor management
A bit about our Digital team

We develop infrastructures, design and build networks, support servers and provide the first line of support by delivering rich connectivity for our customers.

With new data centers coming online all the time, it's a rapidly changing technical environment so our team is always ready to innovate and take the lead on projects.

We constantly develop, deploy and support vital networks and data services that drive business performance and improve life for customers around the globe.

We'll also give you plenty of development opportunities so you can build a rewarding and successful career with us.

Sign up to join our Talent Community to stay connected with us and receive opportunities tailored to your preferences
#