Compliance Coordinator - Chippenham, United Kingdom - Holman

Holman

Verified Company

Chippenham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people.

Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better.

To be better, we have to do better, and to do better we must know better. That's why we are listening, open to learning new things - about ourselves and each other.

We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported.

It's The Holman Way.

We are looking for two Compliance Coordinators. (1x permanent, 1x 12month FTC)

We are particularly interested in hearing from applicants who come from a customer service background, have great attention to detail and eager to learn new processes.

The day to day activities will include the following:

Proactively monitor all compliance schedules for all vehicle types
Outbound chase all compliance bookings liaising with vendors, drivers and customers.
Ensure all required job types are booked within the specified date or date range
Ensure all data is updated in a timely and accurate manner
Highlight any incorrect contact data to specified account contact
Ensure any slippage is reported to fleet contact and account contact
Confirm booking dates to all parties
Act as point of contact for other departments for any changes in bookings or information needed
Follow up all bookings to ensure completion and pass
Assist with gathering any documents required as proof of completion
Perform all other duties and special projects as assigned.

Relevant Work Experience:

Experience of working within a customer service related role is essential, ideally in a service or contact centre environment
Experience of working within a pressurised environment, with the ability to remain calm, empathetic and professional in difficult situations
Comfortable working to targets and deadlines
Experience in the motor industry is desirable, but not essential

Currently the team works in a hybrid model, consisting of two days in the office and three days from home.

Job Types:
Full-time, Permanent, Fixed term contract

Contract length: 12 months

Pay:
£25,000.00-£28,000.00 per year

Benefits: