- Experience of monitoring Service Level Agreements/Targets
- Excellent written and verbal communication skills
- Excellent ability to organise and prioritise
- Analytical and statistical skills
- Telematics and/or Temperature Controlled Storage and Distribution experience is desirable
- Managing the performance of services, measuring and reviewing them against service level targets, ensuring quality and identifying opportunities for improvements
- Manage communication and relationships with stakeholders
- Act as an escalation point for exception situations related to our services
- Capturing service delivery issues and liaise as appropriate with all those within Service Management responsible for delivering services, including process owners. Building good relationships with all internal teams will be a crucial part of the role
- To make sure that any 3rd parties involved in service delivery are delivering as expected/contracted.
- Ensuring Service Level Targets / Service Level Objectives within the SLA is met
- Measuring and Service Level Reporting
- Creation and production of reports and KPIs
- Planning Service Reviews and facilitating meetings.
- Ensure the service management tools are fully exploited to the maximum benefit of their users and customers.
- Work closely with peers within the department to improve overall performance
- Ensure projects are delivered within scope, budget and time
- Create and maintain project documentation
- Assist the Head of Support Services with other duties as required
- Competitive salary
- Private medical insurance for you and your family
- Life assurance
- Group Income Protection
- 25 days annual leave plus UK bank holidays
Service Delivery Manager Operations · Northampton, UK · Hybrid Remote - United Kingdom - AddSecure
Description
AddSecure is a leading European provider of secure IoT connectivity and end-to-ends solutions. We help customers optimize their operations, drive business value, and secure vital functions.
Our business unit,AddSecure Smart Transport, are the industry leading supplier of fleet management solutions. Our products reduce costs, protect our customers fleet and save lives. We are now looking for a motivated and driven Service Delivery Managerto join our team in Northampton. About the job
Are you ready to dive into the exciting world of service delivery andproject management? The successful candidate in the Service Delivery Manager role will have the opportunity to start building a solid foundation in managing projects and ensuring top-tier service delivery to our clients. Youwill be instrumental in building, managing and maintaining customer relationships, delivery of servicesand reporting on performance.
About you
You will have an excellent understanding of Service Delivery, wider processes and experience of ensuring, through regular stakeholder reviews, that the Service Delivery processes are meeting contractual requirements.
You will ensure service levels are achieved and maintained within the contractual agreements and to safeguard customer service provision to the highest standards. You will be visionary with your approach with a natural promotion of the "bigger picture" and a "can do" ethos cultured amongst the teams.
You will also have:
Key responsibilities
We offer
Our employees are our greatest asset and for us it is of great importance to build a culture where our employees thrive and want to perform. AddSecure's core values are team spirit and cooperation, simplicity, and customer focus. You will be part of a motivated team in an international company. In addition we offer example below - always check for each role/country:
Example.This role will be based at our Northampton- office, but we work a hybrid model, allowing for 2-3 days home-working per week.
The process
Would you like to take part in our journey? We look forward to receiving your application. Apply easily by attaching a CV and answering a few questions. Submit as soon as possible - we interview candidates on an ongoing basis.
We work competence-based throughout the process, and this includes work psychological tests, interviews, and reference taking. For this reason, we use Alva Lab's assessment methods to help us identify candidates most likely to thrive and fit the role.
We conduct background checks on all our employees, and you need to be eligible to work in UK.
#IoT #transport #AddSecure #servicedelivery