Customer Service Advisor - Salford, United Kingdom - MARLOWE FIRE & SECURITY LIMITED

MARLOWE FIRE & SECURITY LIMITED

Verified Company

Salford, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Administrator - Salford

Due to winning yet another new National Account at Marlowe Fire & Security, we're looking for self-motivated, enthusiastic and dynamic Customer Service Administrators to take a leading role with customer liaisons and administration of this account.

You willbe dedicated to providing administration and transactional support across billing, invoicing, data management, report management, and general administration duties.

The Customer Service Administrator will play an essential role in providing an effective and professional customer service, acting as a single point of contact for our Portal Customers & their allocated National Account Customers whilst providing excellentCustomer Service as an administrative support to all our accounts.

The role requires a proactive approach and excellent personal interaction with both internal and external Customers supporting our Customer Charter.

To work as part of the invoicing team to ensure that accurate Invoicing and effective customer service isprovided across all functions within the business, maintaining a professional & courteous approach at all times supporting our Customer Charter.

Work closely with your assigned portal customer and National Account Managers to meet customer expectations
Monitor Customer portals to ensure all job requests are raised in line with contracted timeframes.
Providing clear communication to the customer to confirm their request has been actioned
Add clear customer notes to customer portal clearly outlining "What happens next & when"
Update client portals and helpdesks in line with specific account instructions
Ensuring all calls are answered timely
Review and respond to all customer enquiries, supporting your colleagues as overflow for the call receipt mailbox to ensure all customer requests are raised appropriately
Liaise with all internal teams to ensure effective responses to customers
Escalate any concerns or business risks to the appropriate internal colleague or management
Process orders for accurate invoicing

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Pricing and invoicing generation

Who are we looking for?

We are looking for competent and experienced people who have worked within an office environment previously and have at least 1-2 years' experience working with either in-house systems and/or portals, or external systems, such as CRM's, Purchase2Pay, databases,etc.

Self motivated, proactive, enthusiastic & flexible
Able to work independently and a desire to learn
Excellent administration and computer skills
Customer focused with the ability to resolve customer queries
Analytical in approach
Exhibit a high degree of professionalism and resilience
Strong organisational skills

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High attention to detail and the ability to handle multiple priorities with a structured approach

As you will be taking on an entirely new account with the business, we need someone to hit the ground running who can multi-task and cope within a high-paced environment whilst competently and confidently managing high-volumes of work.

What we offer
As well as extremely competitive basic salaries, as part of the Marlowe Fire and Security team you will have access to some great benefits including

Excellet salary of between £20,000 £22,000
Pension
Life Assurance
Paid Refer A Friend Scheme
Mental Health & Wellbeing Scheme
Employee Recognition Scheme
Birthday Holiday
Free onsite parking
Free onsite Gym
Additional Day holiday for each full year of completed service (up to 25 days)

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Development and progression opportunities

About us Marlowe Fire & Security Group is the fire life safety and security division of Marlowe Critical Services Together, we are the UK's fastest growing and most innovative consortium of fire life safety and security service providers providing protectionto our customers property and people.

Consisting of 8 established and complimentary brands:

ACL, BBC Fire & Security, FAFS Fire & Security, FSE Fire & Security, Hadrian Technology, Island Fire Protection, Marlowe Fire & Security, Marlowe Kitchen Fire Suppression,Morgan Fire Protection.

Equal Opportunities

At Marlowe Fire & Security Group we strive to create a diverse, inclusive environment to encourage all our employees to be themselves. We celebrate what makes us unique and believe that adopting a culture of inclusion helps us to best serve our customers.

We are committed to supporting equal opportunities, please inform us if you require any reasonable adjustments to enable you to participate in the recruitment process.