- To assist with the smooth running of the administrative requirements regarding reception, minor injuries unit, out-patient clinics and ward clerk duties.
- To maintain quality of admin service reporting quality issues to Senior Administrator.
- To ensure confidentiality is maintained at all times adhering to Trust policy.
- To liaise effectively with other departments, IT, Maintenance and Medical Electronics to ensure smooth running of the hospital and supply of equipment.
- To use IT systems effectively and support and teach others as required.
- To deal with telephone enquiries from the general public, GPs, Consultants Secretaries or other staff from Acute Trusts/Agencies and re-direct as necessary.
- To manage complaints in a courteous manner requesting support from Senior Admin and adhering to Trust policy and guidance.
- To prioritise own workload and take initiative where necessary.
- Provide administrative assistance in other departments from time to time and covering colleagues during periods of absence.
- To undertake any other general office duties which are appropriate to the post.
- To undertake all mandatory training and participate in Trust core induction programme.
- To report incidents to Senior Admin and assist in completion of incident forms, inputting onto Radar and taking subsequent actions as required. Person Specification
- Previous front of house/reception/administration experience
- Microsoft word/Excel/IT experience
- IT qualification
- Good level of general education
- Flexible to cover sickness/annual leave at other sites within the Trust
- Previous NHS experience
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Receptionist/Ward Clerk - Crewkerne, United Kingdom - Somerset NHS Foundation Trust
Description
Job summary
We are seeking to recruit a motivated receptionist/ward clerk to work across both our inpatient ward, outpatient and MIU departments at Chard and Crewkerne Community Hospitals.
An outgoing personality and a professional demeanour is essential as you will be the initial point of contact for our patients and visitors.
Full training for the post, and a uniform, will be provided.
Main duties of the job
You must have previous receptionist and administration experience; possess excellent customer service, administrative and IT skills. We require a conscientious candidate who can work under pressure and is eager to learn. You must also have good communication and interpersonal skills with the ability to provide a friendly and efficient front of house service.
About us
As an organisation, the NHS offers a wide range of benefits including flexible working, pension contributions, market leading annual leave allowance, career progression, and regular conversations, not to mention our Blue Light Card and NHS exclusive discounts.
The benefits of working in Somerset include the idyllic countryside, with our areas of outstanding beauty and stunning coastlines. You will get to enjoy these perks whilst still only being a stone's throw away from bustling city centres like Bristol, Bath and Exeter and only two hours away from London.
There are excellent educational facilities in the area and, when compared to other regions, house prices are reasonable. You will experience the best of both in Somerset, the countryside and the cosmopolitan - there is truly something for everyone
Job descriptionJob responsibilities
Essential
Essential
Desirable
