Customer Service Advisor - London, United Kingdom - Oakray Limited

Oakray Limited

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Oakray is currently recruiting for a Customer Service Advisor to join our team based in Enfield. You will join us on a full time, permanent basis and in return, you will receive a competitive salary plus benefits.

Working hours: 37.5 hours per week, Monday to Friday with 1-hour unpaid lunch. Hours are on a rota basis and will either be 8am - 4:30pm or 9am - 5:30pm.

Oakray has been providing buildings support to local authorities, social landlords, NHS trusts and private sector clients for over 40 years. Founded in 1979, we have a proven track record of delivering successful mechanical, electrical and security services and solutions to our commercial and domestic clients, with whom we have developed longstanding partnerships.

As our
Customer Service Advisor, you will be part of a call centre team acting as the first point of contact to receive work from clients, update work management systems and allocate workstreams to a team of engineers depending on geographic area.

Responsibilities as our Customer Service Advisor
will include:

Being responsible for all jobs raised within the contracts and monitoring all jobs for KPI management checks, ensuring that all jobs are attended to within time, completed within time and that all corresponding paperwork and reports are prepared and available for invoicing
Reviewing jobs received during the working day and allocating accordingly to Engineers
To review outstanding jobs with reference to specified response times, evaluate the nature and importance of the instructions, ensure that calls are responded to with reference to both the importance of the works and the contractual response times and update clients where necessary
To enter into the "Contract Diary" relevant information of appointments made for engineer attendance/response in order to maximize attendance within response times whilst minimizing standby and travelling time
Checking engineer's paperwork/PDAs to ensure written details match those reported and to ensure that the engineer's documentation is correct and accurate and scan any reports to the job, update client including any quotes if required
Recording details of conversations or other forms of communication regarding jobs to provide an audit trail of actions taken
Recording any sitespecific information received, and ensuring that any relevant details already held are reviewed and acted upon when allocating jobs

What we are looking for in our Customer Service Advisor**:

Experience working in a busy and fast paced call centre
Previous experience working with clients, engineers and dealing with tenants
A confident telephone manner
Demonstrate typing & talking skills to best manage flow of calls and minimum use of make busy
Deliver excellent customer service
Be able to cope with a demanding, high volume of calls
Strong communication skills
Use multiple systems
Due to location of offices have a full UK driving licence/car

Essential Qualifications/Skills we're looking for in our Customer Service Advisor:

GCSES or equivalent/relevant experience
Excellent IT Skills
Good knowledge of Microsoft Excel/spreadsheet

Working for us:

21 days holiday increasing by 1 day every 2 years' service up to a maximum of 25 days, plus statutory days

Pension scheme

Auto enrolment
Employee Assistance Programme
Life insurance
Employee Referral Scheme
Staff Discounts

You will be part of a friendly and busy team and receive excellent training and support in this role and there will be plenty of scope to improve and enhance your current abilities.

In addition, as the company continues to grow there are plenty of opportunities for career progression and advancement. Oakray is a company that recognises individual talent, encourages professional development and rewards success.

If you believe that you have the talent, energy and spirit and are eager to learn then please click
'apply' now to become our
Customer Service Advisor - we want to hear from you

We aim at all times to recruit the person who is most suited to the job. Recruitment will be solely on the basis of the applicant's abilities and individual merit as measured against the criteria for the job. Qualifications, skills and experience will be assessed at the level that is relevant to the job._
We will ensure that our shortlisting, interviewing and selection procedures avoid discrimination in any way, including on grounds of age, disability, gender, marital status or civil partnership, race, nationality or ethnic origins, religion or belief or sexual orientation._