Customer Service Desk Coordinator - Heywood, United Kingdom - Hollum Talent Solutions

Hollum Talent Solutions
Hollum Talent Solutions
Verified Company
Heywood, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Our client is a well-established supplier of commercial kitchen equipment services, across a wide range of sectors.

We are looking for someone from a customer service background that understands the importance of outstanding customer experience and attentionto detail who will:

- ensure all new calls are allocated to engineers in a timely manner
- will effectively plan engineers callouts to customers and ensure the work is allocated effectively
- continually communicate with customers should any problems arise on site


Are you:

  • IT Literate (able to use Outlook and MS office suite of products)
- able to provide a professional, friendly, can-do response when dealing with colleagues and customers
- a strong team player
- customer service focused
- a good communicator and have a good eye for attention to detail
- have strong experience in a service desk role (minimum 2 years ideally)

The role is office based with a salary of up to £23,000 plus benefits and a supplemental payment for any on call shifts (approximately one weekend in five)
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