Customer Service Advisor - Bristol, United Kingdom - CHANNEL ALT LTD

CHANNEL ALT LTD
CHANNEL ALT LTD
Verified Company
Bristol, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

We are seeking a Customer Service Representative to join our team in providing exceptional service to our clients in the financial services sector.

The Customer Service Advisor will be responsible for handling customer inquiries, resolving issues, and providing outstanding service. This role is ideal for someone who enjoys interacting with people and is dedicated to ensuring customer satisfaction.


Duties:


  • Handle and resolve customer complaints in a professional manner
  • Keep accurate records of customer interactions and transactions
  • Identify and assess customers' needs to achieve satisfaction
  • Follow communication procedures, guidelines, and policies
  • Go the extra mile to engage customers

Skills:


  • Proficient in analysing customer needs and providing appropriate solutions
  • Ability to maintain a positive and professional demeanour at all times.
  • Excellent communication and interpersonal skills
  • Ability to work well under pressure in a fastpaced environment
  • Strong problemsolving skills and attention to detail

Pay:
From £24,397.35 per year


Benefits:


  • Company events
  • Onsite parking
  • Transport links

Schedule:

  • Day shift
  • Monday to Friday

Supplemental pay types:

  • Bonus scheme
  • Performance bonus

Ability to commute/relocate:

  • Bristol: reliably commute or plan to relocate before starting work (preferred)

Work Location:
In person

Application deadline: 27/06/2024
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