Front of House Officer - London, United Kingdom - English National Ballet

English National Ballet

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

At English National Ballet (ENB), we love working with people who are passionate about what they do. We aim to support employees to develop their skills and bring new ideas to the table.

ENB is committed to putting in the long-term work to ensure a respectful workplace where diversity, inclusivity, positive change, and learning, are embraced and celebrated.

About the role

The Building Operations team is responsible for ensuring the smooth and safe operation of the building, providing a consistently high level of customer service, for a building with many uses.

The Front of House Officer will contribute to a highly efficient team and ensure the building is fully operational during scheduled opening hours.

As a Front of House Officer you will be working on a rota basis including evenings and weekends as required.

The role is offered on a part time basis for 21 hours per week.

Responsibilities

Ensure the smooth, safe running of all activity at MCD
Ensure all front and rear of house areas are presented to the highest standards, secure and compliant with health and safety standard
Act as a key point of contact in the building, including operating the phone switchboard; delivering the highest level of customer service, both to internal and external customers
Assist in preparing the building for events including set ups and pack down; to ensure all spaces are presentable, safe and are maintained pre

- and post-event

Work effectively as part of the Building Operations team, and provide cover as required during break times or for shift requirements

Key Selection Criteria

Experience of working in Building Operations, Front of House, Events or venue management in a customer facing role
Ability to take on ad hoc manual handing tasks eg stacking and moving chairs on a trolley
Ability to learn new processes, workflows and develop a good understanding the key requirements and deliverables
Good communication skills, with a high standard of written and verbal English
Ability to build positive working relationships with coworkers and other internal and external contacts

English National Ballet (ENB) has been bringing world-class ballet and music to the widest possible audience for over seventy years.

We are a pioneering Company at the forefront of ballet's growth and evolution:
celebrating tradition whilst striving to innovate and develop the artform. ENB is also a UK leader in creative learning and engagement practice, building innovative partnerships and community programmes.

English National Ballet is committed to artistic excellence and to sharing ballet with as many people as possible, across the UK and around the world.