Luggage Porter The Londoner - Front of House Operations

Front of House Operations

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Become a Londoner

Welcome to The Londoner_

- , a hotel that is chic boutique in spirit and feeling yet staggering in scale and ambition. A perfectly engineered collection of spaces, tastes, textures and offerings over 15 floors. Situated in the heart of Leicester Square, where the four corners of the city meet. We are seeking hospitality professionals whose unique talents and ambitions will drive them to not only rise to our guests exacting standards, but also propel their own career potential in a company that recognizes and rewards potential. Stand out from the crowd by joining London's first 'Super Boutique' hotel._

We are currently recruiting for a Luggage Porter to join our Front of House team at 5-Star super-boutique The Londoner Hotel.

Overview:

The role of Luggage Porter is responsible for creating 100% guest satisfaction by working with the reception team and providing guest services.
Promoting the hotel and area services and attractions.
Assisting guests with luggage throughout their stay.
As a Luggage Porter you respond to customer inquiries for information.
Assist guests get in and out of vehicles. Deliver phone messages, mail or packages, faxes, flowers, etc. to guest rooms.
Give personal attention, take personal responsibility and use teamwork when providing guest service.
Perform other duties as required to provide Yes I Can genuine hospitality.

About You:

Customer Service experience within hospitality environment, preferably hotels.
Local area knowledge.
Excellent communication skills both verbally and written.
Has the ability to demonstrate personal ownership of tasks and follow through to get the required results.
Effective Team player.
Fluent in English.

Our Benefits Package:

Career development opportunities and a wide range of training programs.
28 days Holiday per annum including Bank Holidays.
Complimentary hot meals, salad bar and beverages provided daily.
Uniforms provided per role requirement.
Preferential accommodation rates for all Edwardian Hotels for Hosts, friends and family.
Discounts on food and beverage in all Edwardian restaurants, bars & spas.

INDFOH