Transport Planner and Workflow Coordinator - Darlington, United Kingdom - Hargreaves PLC

Hargreaves PLC

Verified Company

Darlington, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Greenford Aggregates is a Darlington based supplier of bagged aggregates, serving a wide range of customers in the Northeast and Yorkshire.

We pride ourselves on delivering high-quality products and exceptional customer service.

We are currently seeking a highly organized and detail-oriented Transport Planner and Workflow Coordinator to join our team.

This pivotal role involves efficiently planning and coordinating daily deliveries to our valued customers, serving as a primary point of contact between our customers, drivers, warehouse operations, and third-party hauliers.

Key Responsibilities:

Route Planning:

Strategically plan delivery routes to ensure timely and costeffective distribution of materials to our customers.
Ensure that delivery routes maximise efficiency whilst complying with legal requirements relating to driver's hours, rules & regs.

Customer Liaison:

Maintain clear and regular communication with customers to confirm delivery schedules, address any concerns or issues, and ensure customer satisfaction.
Understand client needs and work with Greenford's drivers and warehouse staff to provide delivery solutions.

Driver Coordination:

Assign and schedule drivers for deliveries, monitor their progress, and provide support to ensure safe and efficient transportation.
Work closely with Hargreaves logistics team to build daily workloads around routine vehicle maintenance.

Warehouse Operations:

Collaborate with warehouse staff to ensure accurate and timely loading of materials onto correct delivery vehicles.

Third Party Haulage:

Coordinate with thirdparty hauliers to arrange palletised distribution to end users, ensuring compliance with company standards to promote best customer service.
Act on behalf of customers in providing third party delivery options and ETA's.

Documentation:

Maintain accurate records of delivery schedules, customer requests, and driver feedback.

Problem Resolution:

Address any deliveryrelated issues, such as delays, damages, or order changes, and work to find effective solutions.

Performance Analysis:

Continuously evaluate and feedback to improve delivery processes to enhance efficiency and customer service.

Qualifications:

Proven experience in transport planning and coordination.
Knowledge of aggregates is desirable but not essential.
Strong organisational and multitasking ability.
Excellent communication and interpersonal skills.
Proficiency in relevant systems for order processing and logistics management.
Ability to work under pressure in a busy working environment.

Additional Responsibilities:

Collaborate with crossfunctional teams to achieve departmental targets.
Stay updated with industry best practice and market trends.
Uphold the company's values, ethics, and professional standards in all interactions.
Attend team meetings, training sessions, and events as required.
Continuously improve skills and product knowledge through ongoing training and development.
Adhere to company policies and procedures, including compliance with legal and regulatory requirements.

Benefits: