Alumni Engagement Coordinator - London, United Kingdom - London South Bank University

London South Bank University
London South Bank University
Verified Company
London, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Turning Passion into Purpose This department provides advice and support for students on a wide range of non-academic and educational needs. The department aims to enable all students to achieve their potential while studying, by providing an approachable and reliable service that students can trust.

The Alumni Engagement Coordinator will be the first point of contact for all incoming enquiries; providing a timely response.

This can sometimes involve thinking on your feet to find a creative solution to a problem and going the extra mile to provide excellent customer service to members of our community.


This role will work with all members of the team and areas of work to maintain the administrative processes and team support needed to ensure activities run smoothly.

Our work is diverse, in a week you could be coordinating the involvement of alumni volunteers for a careers talk, connecting a former student with an academic to open up a new partnership, or helping with an alumni event.

As a result, you will gain experience and understanding of all aspects of an alumni team.


About You:

An interest and enthusiasm for supporting alumni work in a University

  • Highly effective and customer focused interpersonal and communication skills, both oral and written.
  • Experience in using Customer Relationship Management (CRM) systems with attention to detail to record actions and administer activity being aware of Data Protection requirements.
  • Excellent organisational and administrative skills, demonstrating ability to work unsupervised generating high quality accurate work whilst prioritising a diverse workload to meet agreed deadlines.
  • Experience in identifying practical and customer focused solutions
  • Experience of emarketing platforms in creating and editing clear and inspiring marketing communications.
  • IT and data management skills. Strong knowledge of Microsoft Office tools, experience of working with data.

Benefits and How to Apply:


As a leading Higher Education Institution LSBU offers staff a highly competitive benefits package including holiday entitlement starting at 26.5 days per annum, professional development opportunities and flexible working.

Full details on the range of benefits we offer can be found here.

Interview/assessment - week commencing
11th
December 2023


We are happy to talk flexible working and reasonable adjustments and aim to make our recruitment and selection process accessible to all, please contact us to discuss any support you need.

The diversity of LSBU's staff and students is a source of our strength and the richness of ideas and perspectives that this diversity brings makes LSBU a unique place to work.

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