Client Care Assistant - London, United Kingdom - Au Pair in America

Au Pair in America

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Position:
Client Care Assistant

Department:
Au Pair in America

Reporting to:
Business Development Manager

Location:
Kensington, London

Over 4,000 young people from over 60 countries around the world choose to work and study abroad with the Au Pair In America programme every year.

Participants live with a host family in America for a year in exchange for assisting with childcare.

The programme is coordinated by local community counsellors in the USA who provide general support and social and cultural activities for au pairs and host families.

Our
London office recruits the au pairs and our Connecticut office recruits host families for the programme.

Au Pair in America is a division of The American Institute for Foreign Study, which was founded in 1964.

Since then, over 1.6 million students have participated in our educational and cultural exchange programmes, including Au Pair in America and Camp America.

Job Summary/Main Purpose

To provide support to programme applicants, answering enquires, assessing requirements and putting them in touch with colleagues, partners and interviewers as appropriate.

Communications support to team members; peer support and holiday cover for other Assistants; and to provide operational and project support for the department and to the Business Development Manager.

Responsibilities:

Effective performance of the Client Leads and Registrations function including providing data and insight to colleagues, target achievement, maintaining operational/quality standards, and delivering high customer service levels
Providing support for the Direct Interviewer, Marketing and Operational teams, by:

triaging leads and enquiries across all communication channels, including WhatsApp, telephone, social messaging, etc,

recording contact and assisting with, resolving or forwarding queries as appropriate

recording outbound contact with prospective participants

Outbound support to applicants to ensure high conversion rate to the programme
In liaison with Placement team, keep up to date on visa guidelines according to latest changes (NIE, court order, DOS regulations, etc), keep applicants, interviewers and overseas partners informed, answer queries.
Participation in team meetings and timely completion of required deliverables
Participation in events; flexibility to travel within the UK and/or abroad as required; confidence in presenting
These duties are not intended to be exhaustive, there may also be areas which are handed over to colleagues and further duties to assume.

Skills Required:

Experience working in the travel, hospitality or higher education sectors; international or intercultural experience is a plus
Fluency in English is essential and competency in another language is desirable: Spanish, Portuguese, Italian, and French are most useful for this role
Prior customer service experience required
Commitment to quality, flexibility, good interpersonal and customer service skills
Good organisational and administrative skills
Good grasp of marketing principles and presentation skills
Proficiency with Microsoft Office, booking systems, and Dynamics/HubSpot or similar
Good, clear verbal and written communication skills and numeracy
Strong attention to detail
The ability to work collaboratively and positively as part of a team
Selfstarter and supportive attitude

How to Apply
Please send a current CV and covering letter detailing your suitability for the role

Applicants must be able to provide documentary evidence of their eligibility to work in the UK.

AIFS UK Ltd is committed to building and sustaining an inclusive, diverse, and equitable working and learning environment for all students, staff, and faculty and we are proud to be an equal opportunity employer.

or expression, sexual orientation, marital or civil partner status, pregnancy or maternity, nationality, ethnic or national origin, genetics, disability, age, or veteran status.

We make recruitment decisions based on applicants' skills, experience and knowledge, and ensure all applicants are treated equitably.

Job Types:
Full-time, Permanent

Salary:
£24,000.00-£29,000.00 per year

Benefits: