Civica Cx Systems Lead - Bristol, United Kingdom - Bodhi Resourcing

Bodhi Resourcing
Bodhi Resourcing
Verified Company
Bristol, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
This is working for a charity that supports people with Dementia


The Vacancy
Are you an experienced IT or Housing professional with a background in business systems support? Do you have experience with Civica (Cx)? Are you looking for a new exciting opportunity?


About the role
We have an exciting opportunity working for a charity as an experienced Business Support - Civica Cx Lead.

Our client has recently rolled out the Civica Cx system across thier housing and property services department and this role is key to its ongoing success.

You will work internal colleagues to ensure the Housing, Asset, Compliance and Repairs modules work effectively. Through your work with colleagues, and analysing data, you'll identify areas for improvement and implement solutions.

This includes using best practice methods for system administration, ensuring integrity and security of company data and adherence to GDPR standards.


You will be the Charity's expert in Civica Cx and will develop, train and support a group of Cx champions to support the team.

You will work alongside the IT team to resolve Civica Cx helpdesk tickets and ensure that knowledge of the system is shared.


Please note this role is offered on a 12 months fixed term contract.

About you


A natural problem solver with a 'can do' attitude, you will have a background in Business Systems, specifically with Cx.

Ideally, you will also have some business analysis and process mapping experience.


You will be an expert troubleshooter who builds relationships quickly resolving issues and influencing teams if they are unsure of the solutions.

You will be confidently able to deliver training to colleagues, conveying complex technical information to a range of audiences.


You will need to be confident using Google Workspace and Microsoft 365 and understand the importance of data governance and quality.


Pay:
£35,000.00-£45,000.00 per year


Schedule:

  • Monday to Friday

Work Location:
Hybrid remote in Bristol
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