Knowledge & Information Officer - Corporate - London, United Kingdom - Clifford Chance LLP

Clifford Chance LLP

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The goal of Knowledge and Information Services is to ensure all internal clients (fee earning and business services) have access to knowledge and information resources which meet business needs cost effectively.

Who you will work with

The Knowledge and Information Officer (KIO) is part of the Corporate Information team which comprises of a Manager and two Knowledge and Information Officers.

What you will be responsible for- Sourcing and delivering a range of services and systems which facilitate timely access to and retrieval of relevant and current information.- Training clients so they have the expertise to research efficiently using the services and systems provided.- Promoting what is available to raise awareness of knowledge and information resources.- Continuous development of the service in alignment with the firm's business services strategy.

What you will do

Act as primary contact for specific practice groups or products- Develop effective working relationships within the practice groups and ensure their information requirements are developed and met.- Regularly undertake feedback exercises across the groups regarding their resources and act upon results.- Engage with lawyers at all levels to encourage knowledge sharing.

Develop and maintain knowledge and information resources- Capture and organise knowledge and information for inclusion in internal knowledge systems.

This requires the ability to understand and abstract key information to ensure relevancy and accessibility.- Develop and maintain practice group intranet pages to ensure accessibility to relevant resources.- Develop and maintain additional knowledge and information resources in response to feedback as required.- Develop and maintain issue-specific intranet pages in the form of Topic Guides.

Source and input relevant content, maintain currency and undertake regular reviews to ensure continued relevancy to the practice area.

Raise awareness and deliver training on knowledge and information resources- Ensure internal clients are aware of all relevant internal and external knowledge and information resources.- Identify training opportunities for existing clients and new joiners and contribute to their development and delivery e.g.

one-to-one, group presentations and support materials- Participate in the assessment of subscription databases and make recommendations based on an understanding of internal client needs.

Proactively drive knowledge culture- Raise awareness of the importance and relevance of Knowledge capture.- Use training and deal reviews to reinforce the importance.- Identify opportunities to embed and increase Knowledge Culture.

- Act as a Knowledge Champion

Contribute to and lead on projects- Represent the team on various projects and committees across the Knowledge & Information (K&I) community.- Contribute to, identify and (when required) lead projects.

Undertake enquiry work Identify and respond to enquiries communicated via the Knowledge Lawyer and practice groups distribution lists as appropriate.

Your career experience so far

Experience:

The ability to develop a good understanding of the work of the Corporate Practice groups to appreciate internal clients' information needs, to identify relevant knowledge and effectively draft/edit summaries and disseminate such content.
Have information work experience, gained preferably in a professional services or corporate environment.
Experience of Microsoft Office (Word, Excel, Powerpoint) required as well as good general technical skills in order to use and manage the various information systems and interfaces. iManage and Intranet.
Experience of online database research preferred

Qualifications:

Bachelors degree or equivalent degree in Knowledge/Information or related discipline would be advantageous.

Skills:

Interaction- Have excellent communication skills in order to confidently build relationships with internal clients at all levels in the Firm.

Able to communicate effectively with external third parties to maintain effective relationships to benefit the Firm. Communicate legal and/or market developments to internal clients, as well as seek feedback from them on their general information requirements. Review this feedback and advise on the appropriate solutions. Proactively meet with internal clients on a regular basis, keeping the practice area informed of developments and obtaining feedback. Convey technical and general information clearly and concisely to a non-technical audience, thus establishing trust and credibility in ability to provide appropriate solutions as a trusted advisor. Build effective working relationships within the practice area, across different practice area K&I teams and third party providers, through networking and use of personal influence. Liaise and collaborate with the Knowledge Lawyers in the practice area to update and maintain information resources. External interactions may consist of