Servicing Manager - Glasgow, United Kingdom - Lorien

Description

Our major client in the Energy industry is looking for a Service Transition Manager to join their team, on a contract basis.

Manage the Service Introduction of one or more IT Services within a Service Portfolio, aligned to one or more value streams.

• Embedding and aligning the Service Introduction lifecycle into the ways of working which aligns and integrates the Service Introduction approach into the Value Stream delivery methodology.
• Ensure that the primary IT services has a fully developed service model, including end to end support model.
• Ensuring that Service Delivery/Service Management requirements are embedded in the scope and delivery plans to ensure they meet the standards and criteria for implementation into the production environment.
• Identify and communicate any issues and/or risks.
• Ensuring external 3rd party suppliers/vendor are engaged and a process is established for the creation of service schedules associated with new or amended services.
• Setting and agreeing service acceptance and warranty exit criteria and facilitating warranty meetings after the go live of new or changed services, ensuring effective warranty and utility is being delivered.
• Ensure that New/Changed IT Services has a documented Release process.
• Ensure all maintenance costs, both resource and maintenance, are confirmed, approved and communicated to the relevant Service Owners.
• Ensure service walkthroughs take place to ensure that service operations are adequately prepared to support the new or changed services.