Customer Service Advisor - Warwick, United Kingdom - Recruit123

Recruit123

Verified Company

Warwick, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

No experience necessary - work from home as and when
Are you interested in working with an enthusiastic team in an exciting environment, where customer service is paramount?

You will receive an attractive remuneration and opportunities to progress with a clear personal development plan in place for you as well as a positive and fresh environment to work in.

What we need from you as a Customer Service Advisor:

No experience necessary although exposure to customer service roles would be an advantage
Have excellent numeric and written skills
Have verbal communication and interpersonal skills
Able to communicate with customers and colleagues both verbally and written
Use your own initiative but also know when to seek support
Can prioritise workload and customer demands accordingly
Have a good cando attitude with active listening skills
Be friendly, proactive and ready for a challenge
Be dynamic and highly motivated and organised
Ability to use your skills to help build on retention rates
Use you skills to build on their ambitious business plans
You relish the challenge of being part of a truly customerfocused, ambitious team

What the role involves:

Delivering highquality customer service for their varied and growing customer base
Dealing daily with enquiries from customers relating to their motor, home and equine insurances
Liaising with underwriters to obtain terms and building lasting relationships
Being responsible for updating customer relationship management tools
Ensuring you meet the internal and external quality standards expected
Working with all areas of the business, to understand their varied demographic of customers and their different needs

Training:

Full training given for the necessary 'licensing' for the role. The training for this regulated role can be challenging at times. You will be given full support to ensure you can progress through it appropriately and have the confidence to move forward within the role
For initial training purposes, travel to their Warwick and/or Stratford offices may be required. This can be discussed at interview stage

Salary/Package:
£18,000 to £22,000 per annum

Hours:

Monday - Friday, 9am to 5pm. No weekends. Open to part time or flexible hours within the opening hours. Ability to WFH as and when.

Benefits:

25 days holiday entitlement plus Bank Holidays
100k death in service scheme
Pension matched up to 4%
Comprehensive social and wellbeing budget with activities planned throughout the year
Access to the company's bonus scheme enabling a share of the profit
Robust PDP created to outline roadmap of progression depending on personal desire of the employee

Job Types:
Full-time, Part-time, Permanent

Salary:
£18,000.00-£22,000.00 per year

Benefits:

Company events
Company pension
Flexitime
Life insurance
Profit sharing
Work from home

Schedule:

Flexitime
Monday to Friday

Experience:

- numeric and written skills?: 1 year (required)
- verbal communication & interpersonal skills?: 1 year (required)

Work Location:
In person